777 John R Rd
Troy, MI 48083

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Sales: 248-494-4808

Used Cars: 248-494-4808

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Suburban Ford of Troy

Overall Rating:

4.5 (out of 5)

94% recommend this dealer

1043 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Will (William Ruggirello) is one of the reasons we keep

Reviewed by meb5June 13, 2024

Will (William Ruggirello) is one of the reasons we keep going back to Suburban Ford of Troy's Service Department. He provides "Nordstrom" service - delivering outstanding service, excellent customer that makes us return again and again to this dealership. While the entire service staff is great -- but you want a guaranteed excellent experience -- ask for Will Ruggirello.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for highlighting Will's exceptional service at Suburban Ford of Troy! We're delighted to hear that his dedication keeps you coming back. We'll be sure to share your kind words with him and the entire team.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Went to buy our vehicle from Suburban.

Reviewed by msimplestottJune 12, 2024

Went to buy our vehicle from Suburban. Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof squeaking. No issues perfect repair. Had tires rotated. Small window chips repaired. Dan was helping through the whole part. We noticed the squeak before purchase, and we were told by Dan, that they would look into it. They did. With his help, we have the vehicle we wanted. Dan, thank you!!! We will be back for our next vehicle in July. Such kind, caring, sales. This is the type of person, that everyone wants to deal with. Don’t change that kindness Dan. You were perfect. The GM has to know, that they have an awesome sales representative. Thank you!!! This was a pre retirement vehicle, mostly cash deal. Great vehicle. Thanks for helping us Dan.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your experience! We're delighted to hear that Dan and the team at Suburban Ford of Troy provided such excellent service. We look forward to assisting you with your next vehicle in July!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Unprofessional,disrespectful, no customer service, follow

Reviewed by gfahlerMay 24, 2024

Unprofessional,disrespectful, no customer service, follow up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to leave us a review. Your feedback is very concerning to us. We strive for professionalism and respect in all interactions, so it's disappointing to hear about your experience. We'd like the opportunity to address these issues directly with you. Please reach out when you can. Thank you, Jim Elder - General Manager - jelder2@suburbancollection.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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