3464 N. U.S. 31 South
Traverse City, MI 49684
Sales: 231-889-6278
Used Cars: 231-889-6324
Sales Department
| Sun | Closed |
| Mon | 8:30am – 6:00pm |
| Tue | 8:30am – 6:00pm |
| Wed | 8:30am – 6:00pm |
| Thu | 8:30am – 6:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 9:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 6:00am – 7:00pm |
| Tue | 6:00am – 7:00pm |
| Wed | 6:00am – 7:00pm |
| Thu | 6:00am – 7:00pm |
| Fri | 6:00am – 7:00pm |
| Sat | Closed |
See all dealerships near Traverse City, MI that carry Ford
Overall Rating:
4.8 (out of 5)
99% recommend this dealer
1350 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Pete Hayes was fabulous.
Pete Hayes was fabulous. Knowledgable, Helpful,Very professional. He made the process easy and made our decision to buy the Expedition a no brainer. Our compliments to the team.
Dealer Response
Thank you, James, for your kind words! We're thrilled to hear that Pete provided you with such a great experience at Fox Grand Traverse. We're glad he helped make your decision to buy the Expedition easy. Your compliments will certainly be shared with the team. We look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
Maximum rating = 5
I bought my truck last June from Fox Grand Traverse Ford
I bought my truck last June from Fox Grand Traverse Ford the process with JohnSealy was great. I had some issues with Fox Ford CadillacMichigan. I called Steve the service manager at fox grand traverse Ford. He immediately got to the bottom of it I couldn't thank him enough he handled all the issues did excellent job taking care of my issues with my truck
Dealer Response
Thank you for your wonderful review, Phillip! We’re thrilled to hear that John and Steve provided you with such great service during your truck purchase and post-purchase experience. At Fox Grand Traverse, we strive for excellence, and it’s rewarding to know that we met your expectations. If you ever need anything else, please don’t hesitate to reach out. We look forward to assisting you again! Best, Tom Gordon, tgordon@foxmotors.com
Maximum rating = 5
I prearranged to have service on my F150 while I was
I prearranged to have service on my F150 while I was going to be out of the country for a week. Despite prior communication, when I left it for service I had to explain everything over again. Then while travelling en route abroad, I received a phone message confirming my request (3rd conversation) and then telling me there would be a $155 for evaluation, for each complaint. The service requested was for running boards that no longer retract and were frozen in the down position and a jammed tailgate ladder release mechanism. They determined both needed replacement: $1936.47 for the tailgate release and $2484.22 for the power running boards. In addition, they did a multipoint inspection and 5 items that 'may need performed for maintenance, to the tune of $1276.38 ( including $510 to replace the spark plugs!!). I declined all services, as spending $4400 for retractable running boards and a tailgate step which are not necessary seemed excessive. I asked to just disable the running boards, so I don't have to hear the motor constantly trying to retract the boards while driving. I ended spending $342 just to tell me what I already knew for 'diagnostics' and to top it off they would not accept a credit card without an additional 3% fee! So, I couldn't prepay and pick the truck up Sunday night but had to get a lift Monday morning to pay with a check to avoid additional unnecessary cost. And to rub salt in the wound, the motor for the running boards still is constantly trying to retract the boards while driving.....
Dealer Response
Thank you for sharing your experience with us. I understand your frustration regarding the service on your F150, and I recognize the importance of clear communication and efficiency. Your feedback about the diagnostic fees and the issues with the running boards is greatly appreciated, and I would like to investigate this matter further. Please reach out to me directly at Fox Grand Traverse so I can better understand the situation. Your satisfaction is important to me, and I hope to have the opportunity to make things right. Best, Tom Gordon, tgordon@foxmotors.com
Maximum rating = 5
Welcome to Fox Grand Traverse Ford! We want to be your home-town source for all of your shopping, servicing, and financing needs in the Traverse City area. We're here to help you through the entire process of buying, leasing, or servicing your vehicle, so don't wait to visit our Ford dealership serving Kalkaska, Sutton Bay and Leelanau County.
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