6736 US-12
Three Oaks, MI 49128

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Three Oaks Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I brought many veihicles and love the small town welcome

Reviewed by Galien from GalienMarch 21, 2024

I brought many veihicles and love the small town welcome at this dealership. but sometimes people just have a rotten day !! out of all the years buying and servicing my veihicles there since 1997 I finally ran into a bad day their at work. lets just say i wasn't happy at all with my service being done. Tom the owner took care of my service being done right. with a check reinbursment !!! Tom stepped up, Thank you !! sales people are super great their and up front on sales. as for the service department, it hurts me for what was done to the veihicle. time will tell about how i feel when futcher services are ready to be done. I understand that time is money. but my money diservers good work too!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

AVOID THREE OAKS FORD AT ALL COSTS!

Reviewed by Disappointed Customer from Three Oaks, MIJanuary 18, 2022

I am not sure what happened to my beloved Ford Dealership in Three Oaks, Michigan, but not long ago (pre-covid) it was a GREAT sales lot with a wonderful service department. That is no longer true. My family purchased 4 cars from them over the past 8 years from helpful sales guys and had all major service and most oil changes, tires etc provided by them as well. A former fabulous mechanic and service manager named Steve, was always respectful, responsible and efficient. Sadly, we discovered that Steve and others on his team have been replaced by the most disrespectful and inefficient service team we have ever encountered. An incredibly rude pair of "managers" provided thoughtless and inaccurate service on our F150, never checking the 5 minute online instructions (website printed on the box) to program the item they charged us to install. Blaming the failure on us for not instructing them in the basics of customer service. Now we have to take it to a Ford Dealership further away to UNDO what they did and REDO it correctly. We had plans to replace our current truck with a $60k electric this year, but we will NOT do that in Three Oaks. We may actually consider a different brand altogether based on the experience we had today. I am deeply disappointed in the new version of this once reliable local business.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

every time I bring in my car theirs a problem

Reviewed by anonymous from three oaks, michiganJanuary 13, 2017

Everytime i bring my car in for just an oil change they tack on at least 2-3 different things that need to be done trying to get me to believe that needs to be fixed. not going back here. I'll have my mechanic perform all oil changes from here on out

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Three Oaks Ford

Three Oaks Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Three Oaks Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place.

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