Avis Ford

I took delivery of my 2019 Ford Explorer Limited with a cracked windshield, and despite repeated promises to replace it under warranty, the dealership’s repair teams have failed every time. The first installer didn’t have the proper rubber gasket and resorted to using tar sealant to secure the new windshield; a second crew only added more sealant—again without genuine parts—and after countless calls assuring me they’d “make it right,” I’ve heard nothing. Now the windshield is leaking into the cabin, damaging the interior and making the vehicle unsafe to drive in wet weather. Buyer beware: if you expect an honest repair with OEM components, be prepared to fight for it.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.

I originally shared a positive experience with Avis Ford based on a goodwill repair to my vehicle of a part they actually damaged, but I feel compelled to update my review given the subsequent issues and lack of accountability. After their “repair” of a faulty, Ford-recalled seatbelt mechanism, I discovered a deep scratch and dent on the interior passenger side—cutting through to the bare metal of my tri-coat paint. This damage was completely concealed during the service, and as the sole driver of my two-door vehicle, I can confirm it did not exist before. I have neither the tools, nor the strength to create damage of this nature. Shortly after, a persistent rattling developed on the same side of the car. I raised this safety concern directly with Avis Ford, emphasizing the risk of driving with a possible loose interior panel and definite compromised structural integrity—especially given the original repair involved a recalled part. Unprofessional Response
: Rather than addressing the latent damage and dangerous noise, the service manager for Avis Ford, told me to take my business elsewhere. This dismissal—coupled with the fact that my car is now worse off than before—falls far short of the professional, customer-focused service I initially praised. I was very respectful and kind in my communication, despite the inconvenience of having to return multiple times for the same issues and them causing even more problems. I’d hoped they would just repair the damage they know they caused and resolve this matter. I regret having to downgrade my rating, but I cannot in good conscience recommend a dealership willing to endanger my safety and have me on the road with damage caused by them. Avis Ford not only failed to properly repair my vehicle but also caused additional, concealed damage and refused to take responsibility.