117 Lake St
Roscommon, MI 48653

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Reviews of Hart Ford Roscommon

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Don't even bother

Reviewed by James F from Roscommon, MIDecember 31, 2016

I witnessed the owner, Bill, screaming at an employee for missing a day of work because his furnace went out at his house. His family wasn't able to handle it so he had to. Bill kept yelling 'snowday' in his face. What kind of owner berates his employees in the lobby where customers can witness it. In my 72 years in northern Michigan I have never seen anyone yell at an employee like that in the lobby. I am truly disappointed in this dealerships management.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Service on 2001 Escape

Reviewed by Joe Baranek old man from Houghton Lake MiApril 09, 2016

I had a howling rear wheel bearing needed to be changed. Because of the age of the car and the rust buildup on the assembly, the estimate was $500 plus. As a 72 year old Viet Nam veteran, this would mean that I would have to give up things to pay for it. Much to my surprise, a Service Tech named Duane successfully tried and implemented an unorthodox method of replacing the bearing. That reduced the cost down to $247. He is my hero. I have always had good luck with Hart Ford but this experience was the best. I cannot say enough to express my appreciation of the whole crew over there: Jerry, Andrew, and several more whose names I don't know.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

Not good does not reply to messages sent online.

Reviewed by Troy from Roscommon, MIMarch 17, 2015

Completely ignored my questions Not good does not reply to messages sent online.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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