21351 Maple Ave
Reed City, MI 49677

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Babb Ford Sales, Inc.

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Do Not Trust Babb Ford Service Department

Reviewed by Courtney from Reed City, Michigan August 04, 2021

My 2013 Ford Fusion was in need of a new engine in June 2017 and due to a recall Babb Ford put in a new engine free of charge. We were extremely happy with how smooth the entire process went. Fast forward to June 2021 and my car showed the same overheating issues as before. We took it to our usual mechanic and they said it needed a new head gasket. We took it to Babb since the engine was only 4 years old, but they told us they found zero issues. The service manager Jamie Wilson assured me he didn't believe it was actually overheating at all. My car was in and out of their service department for 2 months and every time I was given the same speech. "I don't know why your car keeps telling you it's overheating, it's not overheating." We decided to take it to Johnson Automotive who confirmed what our first mechanic said, that the head gasket is bad and the engine block is cracked. It will need another new engine! The warranty ended last year and there is nothing Ford can do for me. What I'm wondering is why Jamie at Babb lied to me for 2 months. The 1.6l engine has known overheating issues as well has been reported to catch fire, yet the Babb Ford service department thought it was fine to have me and my two young children continue to drive it. The sad part is, had they been honest with me from the start I 100% would have bought a new fusion (with a better engine) from them. We went into this experience trusting them completely and for no reason, they put my family in danger. I do not recommend doing business with them and I'm still waiting for an apology and an explanation.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. If you are willing to give us another chance, please reach out to Monica Dellar at (231) 832-2206 to speak to our manager directly. Thank you!

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Experience!

Reviewed by Robert from Oscoda Mi.August 19, 2020

We were looking for a car for our son to drive to college. We saw what they had on line. We found what we were looking for at a good price. They were easy to work with. Very nice staff. I would definitely buy another car from there. They were worth the drive.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Robert, thank you for your kind words and congratulations on your son's new vehicle! We hope to be of service to you again! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Babb Ford

Reviewed by Delcine Copella from Chase, MIJune 20, 2020

Helpfulness from the time we walked into the dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Babb Ford Sales, Inc.

Serving the community since 1954 Babb Ford Sales Inc has been the only Ford dealer in Reed City Michigan. Babb Ford offers new Ford Cars Crossovers SUVs and Trucks. We offer competitive retail and leasing options that will work great with any budget. Our experienced SALES TEAM will provide you with the positive no-pressure buying experience you deserve.

Not in the market for brand new? View our excellent selection of USED INVENTORY including our CERTIFIED PRE-OWNED Ford vehicles.

Don't see what you're looking for? Let us do all the work and find it for you! Don't hesitate CALL TODAY!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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