2801 S 11th St
Niles, MI 49120

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Sales: 866-742-1166

Used Cars: 866-682-3086

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 1:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Campbell Ford

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

2742 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Knew exactly what I needed to get my vehicle fixed quick

Reviewed by CHENZO353February 06, 2026

Knew exactly what I needed to get my vehicle fixed quick and efficiently. Would recommend this dealer for all my service and body shop needs.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was the mobile service that came to my place of work.

Reviewed by KATE SEELYFebruary 05, 2026

It was the mobile service that came to my place of work. It was excellent service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your experience with our mobile service. We’re glad our team could bring convenient and expert care to your Ford Explorer at your workplace.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Oil chg and tire rotation.

Reviewed by Ronald HENDERSONFebruary 05, 2026

Oil chg and tire rotation. The technician spilled oil on refill on my engine. Smells terrible of burnt oil inside my truck after leaving dealership. It still stinks the day after!! ;-((

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Ronald- I completely understand your frustration on this situation. As we discussed when you called once you received your truck back from us, this was a mistake made on our part and we did make a very strong effort to clean the area that was affected by this minor spill as well as explaining this mistake to you prior to you leaving. You had mentioned you were heading out of town the very next morning. When you arrive back in the area, please reach out and I would like to get the truck back in and check it over as well as perform a complimentary vent cleaning service to get rid of any lingering smell of the oil. I hope you can forgive us for this mistake and give us another shot at giving you the great service we have to offer. Best regards, Austin Davey Service Director

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Campbell Ford

Campbell Ford Lincoln has been serving the Michiana area since 1977. We have become a "fixture" in Niles over the years servicing both Southwestern Michigan and Northwestern Indiana.
We look forward to many more years of providing our customers dependable and professional Ford and Lincoln vehicles as well as high quality repair parts and services.
We offer superior sales and service to our valued customers. We are committed to serving our customers like friends. We look forward to hearing from you!

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