1415 E Pickard
Mount Pleasant, MI 48858

Get Directions

Sales: 989-317-2374

Used Cars: 989-546-7700

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Krapohl Ford Lincoln

Overall Rating:

3.9 (out of 5)

98% recommend this dealer

365 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I flew from Salt Lake to these jokers in BFE Michigan to

Reviewed by Tim from UtahDecember 12, 2023

I flew from Salt Lake to these jokers in BFE Michigan to have a franchise dealership try to sell me a vehicle with a busted taillight, a tailgate that doesn't open, and something that is so loud that you're afraid that it's going to break down the minute you drive it home. The attention to detail is so lacking it's frustrating. Ford needs to review their franchise process because these guys do not have what it takes to carry that title. Needless to say, I wasted a lot of money to discover what a lazy bunch has amassed in Mt. Pleasant, MI. Don't waste your time if your thinking of purchasing out of state.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 3

Customer Service 3

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Non professional , rude, non experienced

Reviewed by Unhappy with the service dept. from Mt. Pleasant September 25, 2023

Very rude in service. They are not very professional. We will be looking for a new vendor. Vehicle was needed back but due to a

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 2

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

Good, but follow up could be better.

Reviewed by Paul Lincoln from Midland MiSeptember 21, 2023

Why a 4? They fixed most of my issues, and did a great job. Issues were they had to order parts, never called when they came in. I called after 2 weeks, they said they would call to set up a loaner. After 2 weeks again I called both times they had forgot to call me. They also put on my receipt they washed my car. NEVER WASHED! They had my car total of 4 days and never did it. FOR THE GOOD! Service department staff is nice, and gets answers. They have never damaged my car unlike other dealers. I highly recommend this dealer, just have to keep checking up on them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 4

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Krapohl Ford Lincoln

Welcome to Krapohl Ford & Lincoln! Located in Mt. Pleasant MI Krapohl Ford & Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Krapohl Ford & Lincoln a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. We have a huge selection of vehicles in stock. Please call 888-694-4916 for your No-Obligation Internet Price Quote from our Internet Department.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top