24777 Hall Road
Macomb, MI 48042

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Sales: 866-455-3942

Used Cars: 888-409-7364

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat Closed

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Russ Milne Ford

Overall Rating:

3.6 (out of 5)

96% recommend this dealer

1285 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Work preformed in a timely fashion .

Reviewed by vzm-mailNovember 26, 2025

Work preformed in a timely fashion . Clean and friendly environment. Service personnel very professional and friendly.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst experience i was sitting at the sales persons desk

Reviewed by CB from Macomb, MiSeptember 30, 2025

Worst experience i was sitting at the sales persons desk going over the deal. The sales manager came to the desk and took the keys to the car i was purchasing and said sime other people came in and wanted to drive it. He said I had 1st dibs. I thought that is why I was at the desk going over my over my paperwork. He said are you buying it ir not. I have never been so insulted in my life.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Incomplete information given on repair delays in getting

Reviewed by Rjb7July 22, 2025

Incomplete information given on repair delays in getting the vehicle returned led to increased costs for car rentals

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your feedback. We understand that the delays in receiving information on your repair at Russ Milne Ford led to unexpected rental costs. Your experience is important to us, and we appreciate your insights. Please feel free to reach out to us directly so we can address your concerns further. We strive to maintain high standards and assist you better in the future. Sincerely, The Russ Milne Ford Team

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Milne Ford

On behalf of our entire staff we would like to welcome you and thank you for visiting our website. We offer superior sales and service to all! We are committed to serving our valued customers and look forward to working with you now and in the future.

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