Skalnek Ford

Bait & switch practices. Advertised price is misleading. In addition, undisclosed add-ons in their OTD pricing. Beware!

We took my husbands truck in for warranty repairs after contacting several mechanics for availability on our warranty repairs. Skalnek Ford stated to bring it right in. After running the vin rather than reading the 3800.00 warranty documents that were emailed directly to the manager the same day the truck was dropped off, they pulled the wrong warranty up from the previous owner, which was the first issue and started the lengthy delay. Alex Pinkerton the service MANAGER stated we break parts all the time putting in a new transmissions just happens claiming my 70,000, 2018 Ford Platinum is old and it’s our fault. The part they broke was the starter. He told us we could tow it out if we didn’t want to pay for the part he broke and the new transmission couldn’t be programmed if we did that. The work and estimate was entirely covered by the premium warranty we purchased. The truck drove into the shop, but couldn’t be driven out without paying for damages directly caused by their mechanic. When I initially addressed the issues through one review Alex, the manager proceeded to put on Facebook things about my personal life, whom I’ve dated, my billing information and all the personal details about my claim with them. Dollars amounts we paid; bragging about how he put a new transmission in my truck and how I should be thankful he only broke one part. He proceeded to go even further stating I called him repeatedly about my issues. I never called him nonce, he felt with my husband every call except when I grabbed the phone demanding an answer as to why we was forcing us to pay for damages he caused or we can just “tow the truck out”. We were never given an estimate because the work was covered 100% by the warranty we purchased with a 100 copay. The warranty company will not pay for damages caused by their mechanic. They denied us a rental vehicle even after stating they had one ready for us. We went 4 weeks without a vehicle. This place is shameful and so is Alex Pinkerton the mechanic.

The experience was very good - the folks we worked with were knowledgeable and helpful, and easy to work with. We ended up buying a car and trading in our older car and feel great about the experience - we will come back to Skalnek in the future!