1401 S Beacon Blvd
Grand Haven, MI 49417
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 8:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Grand Haven, MI that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
ZERO Response Dealership
Had my car into Preferred Ford, Grand Haven for two issues back in March. One of the issues was that the windshield wipers on my 2022 Edge were scratching my windshield. They told me that they needed to write up a special Ford Corporate ticket for approval to replace under warranty, and they would get back to me. I waited three months with no contact. In July, i left three separate voicemails to the service manager (he never answers his phone) with details of the issue, what i was told by his staff, and what are next steps. ZERO response. Then i called the dealership GM in early August. He asked if he could dig into the master, and that he get back to me within 24 hours. Guess what, NOTHING! Do not give them business!
Dealer Response
I'm sorry we didn't meat your expectations, Mike. If you'd be willing to talk to me, I'd love to get to the bottom of this. Thank you, Amy @ 616.935.6820.
Maximum rating = 5
DO NOT BUY USED CAR FROM THEM!
DO NOT BUY A USED CAR FROM HERE!! Had the car less than a week.....engine light comes on and they tell me I need a new exhaust flex pipe. Which is dangerous to drive like that. CLEARLY...they are either ...scamming me...so don't take your car there for repair or second, they don't properly inspect their cars. Either way...very shady.
Maximum rating = 5
For new cars to all future needs
Chris and the rest of the sales team are absolutely amazing. They were extremely helpful at every step of the process, answered all my questions, never made me feel pressured and even after my purchase has been completed, they continue to help me and take their time teaching me how to use and understand features on my vehicle. For anyone who is looking for a place that goes out of their way to make life long customers, this is the place to go.
Maximum rating = 5
Preferred Ford welcomes you to come by and visit our dealership in Grand Haven Michigan where you can check out our complete selection of new and used Ford cars trucks and SUVs. As a leading auto dealership in our community we take pride in the vehicles we sell. We are dedicated to providing our customers with an excellent customer experience and great service. We are proud to be the Home of West Michigans ONLY FORD DEALER 10 yr 100000 Mile Warranty!
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