Dorrance Ford

Salesmen were great and responsive, the car was sold by the time I got there.

I purchased a new EcoSport , 2 major repairs involving transmission repairs and now full replacement while under 34k miles/under warranty. I purchased my car from Seelye Ford in Kalamazoo, no help with loaner or rental whatsoever and my car still had issues after the repair. I started using Dorrance Ford in Galesburg, after several complaints for discriminatory language/practices- Dorrance finally put me in a loaner ... only they thought it was appropriate to use a car without reliable brakes, no working horn and an active check engine light on. The car was filthy, smoked out with pet hair and stains all over. I moved my car somewhere else. I’m afraid if they can’t diagnose issues on their loaner, how can I trust them to fix my car?

On Monday November 20th, just days before thanksgiving , I stopped by the dealership as my f150 had an engine light on indicating a misfire in number 3. The vehicle would shudder when driving and was hoping they might be able to help me out. Thankfully I wasn’t a traveler off the highway trying to get to a holiday location. I arrived about 10 minutes before they opened but saw a service advisor had the lights on and door open. I went in and spoke with a service advisor I recognized from the dealership when in was on M96. I explained my situation and he immediately said “nothing he can do” and suggested maybe the next week or week after that they might get time. He didn’t care one bit about my truck or circumstance. I thought he could have said leave the vehicle and if we have a cancellation maybe we can look at your truck. That wasn’t an option and he was short with me and seemed to busy getting out to a vehicle that was pulled in the service bay. I asked if he had any suggestions and said go somewhere else. I limped the truck to Lakeview Ford in Battle Creek. What a difference a dealership makes. Lakeview Ford was kind and concerned about my truck and said leave the truck and hopefully we can get it in and see what we can do. They provided a courtesy ride to get me to work. Lakeview Ford called in the early afternoon of that Monday and said they slipped it in and said they could take care of the issue. I have a bumper to bumper extended warranty which covered part of the repairs. They also suggested additional service and of course I had them do the service work. Sorry that Dorrence Ford has such horrible customer service. Likely never to shop there for my next F-150 nor recommend them to anyone.