Fremont Ford

Brought vehicle in for simple oil, filter today, what a nightmare, wrong oil wanted us to go and locate proper oil that they knew ahead of appt.!!!😡 Never made a serious attempt to fix situation they indicated they could not locate oil requested we found it at Walmart ourselves and they still made us pay!!! Requested a refund on poor service if not received going to small claims!😤 Also checked items on inspection several were incorrect wonder if they really checked, will never go back! Jr & Marlene 🇺🇸

Had a couple of recalls that needed to be addressed on my 2015 F150. Made an appointment. Needed a loaner car because I don’t live near Fremont , but figured I would take my truck there, seeing I bought it from this place. First appointment was canceled by the service dept. because they didn’t have a loaner. Second appointment made, same thing. I was told both times that they would call me to reschedule. Never called. I ended up calling a closer to where I live dealership, and I will tell you, that place has TOP NOTCH customer service!!! I was treated with respect, super fast scheduling, super fast service, and the recalls are taken care of, and an oil change. Go to VanderHyde Ford in Cedar Springs if you want to be treated right.

Took my car in for a recall on Friday. They called late afternoon and told me it wasn’t done. I asked them to leave my suv out front on Saturday and leave the keys in it as I could not get there until 2 today. They did not. My car is out back and I cannot get it. It is locked . Now I have no car for the weekend or to go to work on Monday in Grand Rapids. Very disappointed in the gentleman I spoke with on Friday afternoon.