7148 W 48th St
Fremont, MI 49412

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Reviews of Fremont Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Doesn’t deserve my time and money

Reviewed by A customer no more from Newaygo,MiJune 10, 2022

Had a couple of recalls that needed to be addressed on my 2015 F150. Made an appointment. Needed a loaner car because I don’t live near Fremont , but figured I would take my truck there, seeing I bought it from this place. First appointment was canceled by the service dept. because they didn’t have a loaner. Second appointment made, same thing. I was told both times that they would call me to reschedule. Never called. I ended up calling a closer to where I live dealership, and I will tell you, that place has TOP NOTCH customer service!!! I was treated with respect, super fast scheduling, super fast service, and the recalls are taken care of, and an oil change. Go to VanderHyde Ford in Cedar Springs if you want to be treated right.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Very disappointed in service department

Reviewed by Greer from Fremont April 23, 2022

Took my car in for a recall on Friday. They called late afternoon and told me it wasn’t done. I asked them to leave my suv out front on Saturday and leave the keys in it as I could not get there until 2 today. They did not. My car is out back and I cannot get it. It is locked . Now I have no car for the weekend or to go to work on Monday in Grand Rapids. Very disappointed in the gentleman I spoke with on Friday afternoon.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Buying and Getting Service for your new car

Reviewed by Dr. S. E. from Whitehall, MIAugust 20, 2020

I purchased a new SUV from this dealership, paying in cash full price. I have had this SUV in for regular maintenance since purchase. The salesman was horrible, calling later to ask how much I had paid as he could not locate the paperwork. This SUV was scheduled for service yesterday, still not even begun and no idea when it will be started. They are unhelpful, disorganized and unprofessional. They changed the oil, and left it leaking all over the engine. Find someplace else to go for purchase and service. I recommend avoiding this dealership totally.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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