Village Ford

No one answered the phone or called me back. After several attempts I finally was told the vehicle was sold and paid for in full. Nearly a week later it was still listed and robo Robbie said it was still available. Talked to a real person finally and they confirmed it was sold and awaiting a transporter. They need to get their xxxx together.

No problems with the work done, but they did the rear brakes I only told them I wanted fronts,and added an oil change I didn't need. I got my car back dirty, Tires covered in mounting greese hand prints everywhere. I spent 2,600 and was disappointed, poor form if you ask me. Everywhere I've ever gone they give you your car back clean.

Just purchased a 2025 Escape Hybrid from Village Ford. I've been a customer for close to forty years and have purchased many vehicles from them and have always used them for service. What can I say that hasn't already been said? This is THE best Ford dealership. Fantastic customer service, repairs done efficiently and correctly the first time, excellent and honest sales people and service advisors (Mark O'Bryant and Jim Burton for example). Also kudos to Ford Motor Company for taking care of their customers, including no charge for loaner vehicles and no charges for certain very expensive repairs even after warranty expiration. Highly recommended!