06725 US 31 Hwy S
Charlevoix, MI 49720

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Sales: 231-547-4401

Used Cars: 231-547-4401

Reviews of Matt LaFontaine Ford, Inc.

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Best Customer Service

Reviewed by Jacob Smith from Charlevoix, MichiganAugust 12, 2022

Super helpful staff. Every time I come in Justin & Jessica take awesome care of my vehicle and even wash it after an oil change. I bought my Escape last year and the whole sales team was so friendly. Wonderful change from when it was Fox. Best dealer in Charlevoix by far!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

My vehicle service

Reviewed by Ronna Whetstone from Westland,miJune 20, 2022

I am from out of town,I called this dealership,was seen on the spot. The person who serviced my vehicle was ,Melanie Bishaw,she was knowledgeable,thoughtful,really knew her business,she fixed my vehicle issue. The entire staff was kind,I asked several questions,they answered each one. I would highly recommend this dealership. A shout out of Thanks,and graditude to MELAINE BISHAW. I can see this young lady owning her own business in her future. Keep of the GREAT work .

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Danny, The absolute BEST!

Reviewed by Steve Jakobowski from Lighthouse Point, FloridaJune 01, 2022

The personnel at the Charlevoix Ford dealership was friendly, the service was prompt and the diagnosis was spot on and speedily corrected. A special kudos to your friendly and professional Danny/Danielle. She is the absolute best. She made sure I was comfortable in the waiting area and provided the internet password. I am from out of state and the superb treatment was more than appreciated.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

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