06725 US 31 S
Charlevoix, MI 49720

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Sales: 231-547-4401

Used Cars: 231-547-4401

Reviews of Jim Riehl's Friendly Ford Inc.

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

133 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very quick work done.

Reviewed by DF.WIECZOREKDecember 14, 2025

Very quick work done. Clean facility. Kept me apprised of the arrival of needed parts and scheduled my repairs when available.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Very thorough, cabin and air filter were in bad shape

Reviewed by ZCBROWN87December 11, 2025

Very thorough, cabin and air filter were in bad shape which they showed me. In and out in about 40 minutes

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very friendly service.

Reviewed by CMUMOOREDecember 11, 2025

Very friendly service. Shared all service details and provided details on future visits to fix recall issues

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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