Jim Riehl's Friendly Ford Inc.

Ford New Car Dealership in Charlevoix, MI

06725 US 31 S
Charlevoix, MI 49720

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Sales: 231-547-4401

Used Cars: 231-547-4401

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Reviews of Jim Riehl's Friendly Ford Inc.

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

167 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I’ve had great experiences with this dealership.

Reviewed by CA02DIJanuary 30, 2026

I’ve had great experiences with this dealership. The staff is friendly and helpful and the service was completed in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have purchased at least 20 different vehicles from the

Reviewed by FRED79January 24, 2026

I have purchased at least 20 different vehicles from the Riehl group and have yet to have a bad experience. I highly recommend them.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very professional and made sure I was taken care of in

Reviewed by GUNDERDOWNJanuary 18, 2026

Very professional and made sure I was taken care of in checkin and the waiting room

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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Bronco, Bronco Sport, Escape, Expedition, Expedition Max, Explorer, F-150, F-250, F-350, Maverick, Mustang, Ranger
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