06725 US 31 S
Charlevoix, MI 49720

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Sales: 231-547-4401

Used Cars: 231-547-4401

Reviews of Jim Riehl's Friendly Ford Inc.

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

169 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awsome Job !

Reviewed by STEVESYDOR724February 07, 2026

Awsome Job ! Brought my truck in for body work, Sig did an awesome job.They got me in two weeks quicker than anyone else could .

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

It’s wonderful to know our team accommodated your Ford F-150 body work two weeks sooner than expected. We’re glad the repairs met your standards and were handled efficiently. Thank you for sharing your experience.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I came in a bit earlier for my appointment and was

Reviewed by simpsonkrae51February 03, 2026

I came in a bit earlier for my appointment and was immediately serviced. They were done with my vehicle much sooner than I expected. I'm sure everything is fine; I did not rate the quality of the work performed because it's too early to tell!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for the five-star rating. We’re pleased your Ford Edge was serviced quickly after your early arrival. Let us know how it performs in the days ahead.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I was referred to Steve at Jim Riehl's Ford.

Reviewed by pobie54January 31, 2026

I was referred to Steve at Jim Riehl's Ford. I'm glad I was. It was the best experience I have had purchasing a vehicle. Steve was helpful, informative and a pleasure to work with. Thank you! I will be sure to pass on the recommendations.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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