8240 Grand River Ave
Brighton, MI 48116
Sales: 877-438-7570
Used Cars: 877-838-1095
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 3:00pm |
See all dealerships near Brighton, MI that carry Ford
Overall Rating:
2.4 (out of 5)
75% recommend this dealer
413 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
This dealership had the worst communication and service
This dealership had the worst communication and service team I have ever encountered. When I tried to reach out to higher ups, they did not care (shocker), even when I included photo evidence of the horrible condition of the vehicle they gave me. I want to make sure other people have this information before choosing to give them any business.
Maximum rating = 5
Couldn’t reach anyone for hours , voice mail ect Came
Couldn’t reach anyone for hours , voice mail ect Came in for a simple new tire waited two hours and came back said they couldn’t find it ! This is also the worst sales dept ever still don’t have my code for the door , yeah right try to get a something fixed your out 3-4 weeks stay away from this dealership
Maximum rating = 5
I am giving ZERO stars to this dealership!
I am giving ZERO stars to this dealership!!! If I could give NEGATIVE stars, I would but they require at least one star to submit the review! I took my (late model) vehicle to this location for routine service and upon receiving my vehicle back I discovered oil smudges running down the fender, oily fingerprints along the roofline over the door, the door handles and trim panels on BOTH sides! Upon entering the vehicle, there were TWO oily handprints on my passenger seat, along the dash, and glove compartment, steering wheel, interior door panels, and HEADLINER!!! The door jam was covered in dirty boot smudges, and the door panel and speaker cover had dirty boot marks completely across and up and down on it, as though they were pushing my door open with their foot!! The contents of my glove compartment was in shambles, and I found some of the items under the passenger seat! I also observed a fresh scratch (THE ONLY ONE ON THIS VEHICLE) on the rear corner! I cannot even imagine how it would be possible to inflict this amount of abuse simply to change the oil!!! The sheer lack of respect for someone elses property is astounding!! I submitted pictures (the ones I could) to the dealership to verify the extent of damage, and wish I could post them here!!! I will be certain to warn EVERYONE I can about my experience, and would NEVER recommend anyone who values their vehicle take it to this dealership!!!
Dealer Response
Hi M. K. please give our Service Director a call at your earliest convenience. Unfortunately without your full name we can't look up the details of your visit or pull the cameras. We're not sure if you spoke to a manager during your visit, but we want to address this as soon as possible. Steve Gloshen is our Service Director and his direct number is 810-494-4203.
Maximum rating = 5
Brighton Ford is a family owned and operated business and we treat each and every customer as if they were an extended part of the family. Customer Satisfaction is our #1 goal and we strive to build a lasting relationship with each and every customer. We have assembled the best team available with over 200 years of combined automotive sale experience so that we can provide you with the best experience possible. We are here to help you through your vehicle ownership experience step by step. Our sales staff offers exceptional product knowledge industry experience and passion to nurture long lasting relationships with our customers!
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