11661 N Beyer Rd
Birch Run, MI 48415

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Sales: 833-801-1141

Used Cars: 989-244-4509

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Ford Birch Run

Overall Rating:

3.6 (out of 5)

68% recommend this dealer

115 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

John and the service team are very rude.

Reviewed by rosehayesJune 17, 2024

John and the service team are very rude. They made it very difficult for me to have my battery replaced even though it is under warranty. I do not recommend this dealership for service.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Mrs. Hayes, this is Nate Householder, I am the GM at LaFontaine Ford of Birch Run. I am not seeing in recent service visits in our system for you. You came in for a battery concern in February of 2023, in which the battery was replaced under warranty.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everyone was FANTASTIC to work with.

Reviewed by BethannMay 31, 2024

Everyone was FANTASTIC to work with. Very kind, helpful and attentive. I appreciated working with LaFontaine and will be back to purchase future vehicles from them.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great Customer Service - No nonsense, no hassle.

Reviewed by Pontiac Ceiling & PartitionMay 21, 2024

Great Customer Service - No nonsense, no hassle. Very customer oriented. They even assisted me with becoming a Ford Fleet Customer.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About LaFontaine Ford Birch Run

Here at LaFontaine Ford of Birch Run we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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