Lakeview Ford

Susie Wilkey is PHENOMINAL, she provides great service and good understanding for first time buyers. Susie is very friendly, accountable and she happily helps you find what car is best fit for you.

This was the worst experience/interaction that I’ve ever had at ANY dealership, and I have dealt with many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn’t asked if we wanted something to drink while we waited). It wasn’t until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven’t even been told the payment information for yet. He talked to my husband as though I wasn’t even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. “Well, this is to save time. I’m going over it with you now and you’re signing it so it doesn’t have to be done later. Just sign it, we’re getting to that.” okay, but I don’t even know the specifics or cost of this vehicle yet, and you’re trying to rush him through signing things that I’ve made it clear I’m not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said “it’s just $25… that a $6 cup of coffee per week. That’s not a big deal. It’s $6/week, are you following?” In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that “just figure it out and budget better, $25/month over your absolute maximum shouldn’t be such a big deal” by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I’m a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. We bought a vehicle elsewhere later that day.

No issues with the Sales people. Very knowledgeable about their vehicles and provided a smooth buying process. I purchased a 2024 Bronco Sport. 7 months after the purchase, and less than 6000 miles, the right side turn signal starts blinking at a fast rate. I call Service to schedule an appointment to get this fixed. I ask about availability of a loaner vehicle while my vehicle is being repaired. I was told that no vehicle was available, and they didn’t know when one would be available. Translation is ‘screw you.’ I asked them if they expected me to believe that they let someone take their vehicle and did not know when it would be returned. Answer, screw you. My wife, with much more patience than I have, took over from this point. It took 2 visits and 5 hours for these morons to replace a turn signal bulb. Never offered any assistance for the inconvenience. If Lakeview offers you the best purchase price, go for it. Plan on finding another dealership for any service needs, or be willing to accept terrible customer service and total lack of focus on customer satisfaction.