295 W Dickman Rd
Battle Creek, MI 49037

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Sales: 269-441-2500

Used Cars: 269-441-2500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Lakeview Ford

Overall Rating:

4.5 (out of 5)

83% recommend this dealer

40 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

The sales staff were friendly and did everything right

Reviewed by jack38mApril 08, 2024

The sales staff were friendly and did everything right when it came to closing it was a very unpleasant experience . The person who processed the paperwork started telling us everything that can go wrong with this beautiful vehicle belittling the Lincoln name which I highly respect he was pushing to sell us extended warranties starting at 2500 dollars. He told us there is nothing better and that I had to make a decision right now. Of course that made me just want to get away from him figuring that it must be a very large commission for him. So when we got home with the car my wife is questioning if this is a good vehicle what’s going to break. We have had much discussion of what to do and after I thought about it I decided to put tit in the hands of the dealer. So I sent them my complaints and at this point they asked me to provide a review which I am, happy to provide. I have no idea if or when they will tell me something to make me feel better. I believe this a good dealer with a bad employee/. At least I hope they didnt train him to torment buyers.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Sales guy seemed like a nice guy.

Reviewed by BrookeFebruary 21, 2024

Sales guy seemed like a nice guy. Had a whole story to tell us how the vehicle we were looking at only had one owner and that he took real good care of his vehicles. We decided to purchase said vehicle. A year and a half later (Jan. 24) we go back to this dealership to look at another vehicle. Plan was to trade the vehicle in that we purchased the year and a half before. The dealership was only willing to give us half of what we paid for the first vehicle we purchased so my husband and I decided to forget getting another vehicle at Lakeview Ford. We ended up calling another dealership about the first vehicle we bought (to see about trading it at that dealership) only to find out the vehicle had three previous owners and had been in a wreck. Not what we were told by Lakeview Ford. Also, the most recent vehicle we had looked at, at Lakeview Ford had also been in a wreck. Not one word of this was mentioned by the shady sales guy. Integrity goes a long way and makes for repeat customers. However, I will NEVER refer this car dealership to anyone and I won’t be back!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We had the pleasure of working with Lania Fernatt.

Reviewed by Stacey Vanarman from Battle Creek, Michigan January 23, 2024

We had the pleasure of working with Lania Fernatt. This young lady came out of the office to stop my husband and I as we were doing a drive through of the used car parking lot. It was cold, there was snow everywhere. The weather didn't stop Lania. She asked us if we were looking for anything specific and we said no. She told us that on the lot they had a 2020 Ford Fusion that only had 8700 (+/-) miles on it. That stopped us from just driving through the lot. We decided to get out and test drive the car. What could it hurt? So, we took the car for a drive, stopped at the local mall and got out to inspect the car. Did we like the car, it is ok, but we liked the low miles. I had been looking at Honda's. I own a Honda and she has 230k miles on her and is still running good. I just didn't want her to die and have to rush into having to buy a car. Mind you, I haven't had a car payment in over 25 years. Lania sat with me through the whole process of purchasing our car. When she would leave the lounge due to business, she would come back and ask if I was doing ok. She repeatedly asked me if she could do anything for me, if she could get me water or ask if I needed a snack. We ended up discussing the books we have read and are reading. It was a pure pleasure working with this young lady. I want Lakeview Ford to know what a treasure they have working for them.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lakeview Ford

Welcome to Lakeview Ford-Lincoln Inc. We are committed to serving Battle Creek! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing! If you don't see what you are looking for click on Email Dealership fill out the form and we will help you find your dream vehicle. Or if you would rather discuss your options with our friendly sales staff give us a call or stop in at 295 W. Dickman Rd Battle Creek MI.

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