3480 Jackson Ave
Ann Arbor, MI 48103

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Sales: 877-691-8979

Used Cars: 866-246-0847

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00am

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00am
Fri 8:00am – 6:00am
Sat 8:00am – 2:00am

Reviews of Varsity Ford

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

2429 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Tony M.

Reviewed by catfry54November 20, 2025

Tony M. was great to work with: he was knowledgeable and professional. We appreciate his assistance while we bought a great used vehicle.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for the kind words about Tony! We’re delighted to hear he was knowledgeable, professional, and great to work with. We'll be sure to pass along your appreciation to Tony and the rest of our team. Enjoy your vehicle, and thanks again for choosing Varsity Ford!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have had excellent service and I always look for Jalen

Reviewed by vserinoNovember 08, 2025

I have had excellent service and I always look for Jalen to be my service rep. He explains things to me and tells me what has to be done and what can wait. Being a 76 yr old woman who knows nothing about cars, I appreciate his help. As far as I’m concerned he is the best.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your wonderful review! We are incredibly touched by your kind words and are delighted to know you have had such excellent service with us. Building that trust is essential to us and all of us here appreciate your business!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Extremely POOR service department.

Reviewed by PaulmaycraSeptember 12, 2025

Extremely POOR service department. They ignore issues that vehicles are specifically sent there for and deliver the vehicle back to their customer not completed. Truck came back with the same service vehicle message it left with. What dealership service sends vehicles back to their customers with the vehicle service lights all still on and issues not addressed? They can explain this to Ford Motor Company when this drivetrain that they ignored completely fails. I will be filing a formal complaint with Ford Motor Company on this dealership. Definitely will never do business with this terrible chop shop again. This issue was blatantly ignored by this so called service department and sent back unresolved. A "Ford F-150 powertrain malfunction" indicates a serious issue with the vehicle's engine, transmission, or other related components, often causing reduced power or the inability to drive. Common causes include faults with the electronic throttle control, malfunctioning sensors, wiring issues, problems with the Powertrain Control Module (PCM), or, for hybrid and electric models, issues with the high-voltage battery or gearshift module. It's crucial to have the vehicle diagnosed by a professional to identify the specific cause and prevent further damage or unsafe driving conditions.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Varsity Ford

Varsity Ford is everything you expect a dealership to be and more. With our newly remodeled state of the art facility you will be surrounded with technology and comfort. We are the proud recipients of Ford Motor Company's Blue Oval Certification and the prestigious PRESIDENT'S AWARD. When it comes to Ford Dealerships Varsity Ford delivers due to our huge inventory of new and used cars trucks SUVs and crossovers. We work hard to get you the best deal with all the incentives and rebates Ford has to offer. We also offer more on your trade than any other dealer!

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