353 Cambridge St
Winchester, MA 01890

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Bonnell Ford

Overall Rating:

4.5 (out of 5)

96% recommend this dealer

149 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I think the service department is terrible.

Reviewed by George T from winchester maApril 25, 2024

I think the service department is terrible. For my 2018 Ford Explorer service they did not tighten the transmission drain plug and transmission fluid leaked for several days until I discovered their negligence. They left 2 shop rags under my hood wedged between engine components. There were greasy hand marks on seats and doors. I was charged twice for state inspection. I found out after the poor service that there were two different recalls associated with my Explorer but the service manager did not bring this to my attention. Really, a poor service operation - - I will try another Ford dealership next time.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Ferrari prices for Ford service

Reviewed by Matt from Waltham, MAFebruary 10, 2023

This dealer charges Ferrari prices for Ford services. I recently brought my car in for a minor repair and they quoted me over $800. Since I'm an engineer I had already diagnosed the car myself and knew it should not cost this much for this simple repair....it should have been $400 max even at a dealer, so I refused to fix at this dealer. I bought the part myself at Ford for $135 and had it installed by a local garage for $180 including clearing the check engine light......so my total cost was $315 vs over $800. This is the first domestic car I've owned....I've usually driven Honda, Acura, VW, Toyotas..... and all these cars including the Acura were cheaper to service at the dealer than my Ford. So much for the old wisdom to buy American because it cost less to service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Highly Recommend

Reviewed by KellyGP from Bosotn, MAJanuary 26, 2023

Richard King was very helpful and made this such a positive experience. He is responsive and dedicated to making sure that we enjoy the car.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Bonnell Ford

Bonnell Ford was establised in 1925 by Ralph Holbrook Bonnell Sr. Ralph was a great man known for his honesty and integrity and built the dealerships reputation around these traits.
In the 1960's Ralph's sons Ralph Jr and Bruce Bonnell took over the business and continued to build on their fathers heritage. Today Ralph Jr's sons: Brooks Curt and Steven Bonnell are 3rd generation owners in a business where so many faces and names change. We have employees with 30+ years of service here who have joined our family's commitment to honor Ralph Sr's vision. We invite you to come see our family at work!

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