1979 Boston Rd
Wilbraham, MA 01095

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Balise Ford of Wilbraham

Overall Rating:

4.7 (out of 5)

91% recommend this dealer

556 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Would not recommend this dealership.

Reviewed by JoseJanuary 15, 2026

Would not recommend this dealership. My elderly mother went there today for a dead battery. She purchased the battery 9 months earlier from them. They tested it and said it was defective. They refused to replace the battery under warranty and then had the ordacity to charge her 175 dollars. My mom has a hart condition and is very upset and for this dealer to take advantage of her in this way is shameful. I will be reporting this dealership to the BBB and the department of consumer protection. This will not be my last review as I will be leaving them anywhere that will allow me too.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The service department at this dealership refused to

Reviewed by Jose from LudlowJanuary 15, 2026

The service department at this dealership refused to replace my elderly mother's battery witch she purchased from them 9 months prior. They charged her 175 Dollars and then refused to replace the battery. As far as im concerned they are crooks. I WILL BE REPORTING THIS DEALER TO THE BBB AND TO THE DEPARTMENT OF CONSUMER PROTECTION.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Sales team quick to respond to my inquiries.

Reviewed by dbsixty4January 08, 2026

Sales team quick to respond to my inquiries. Made the buying process pretty painless. Than you

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Balise Ford of Wilbraham

At Balise Ford of Wilbraham of Wilbraham we are proud to offer the full line of high-quality Ford vehicles commercial trucks and vans and a wide selection of pre-owned cars and trucks. Our experienced and knowledgeable sales staff is committed to providing a car-buying experience you won't find anywhere else. We listen we value your time and we want to make sure you are completely satisfied. You can count on us being with you through the whole process.

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