310 Turnpike Rd
Westborough, MA 01581

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Sales: 508-366-8311

Used Cars: 508-366-8311

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Herb Chambers Ford of Westborough

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

1353 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very unhappy with the overall experience at Herb

Reviewed by Stephen Mirick from Worcester, MaFebruary 13, 2026

Very unhappy with the overall experience at Herb Chambers. The ?take it or leave it ? attitude was not at all what I expected. Was very clear as to what type of vehicle I wanted. Got so far into the process that I could not back out. Was told that at search was made throughout New England for what I wanted and that it did not exist. After the sale I did my own search and found, at 3 of the 6 dealerships I searched, the truck that I wanted.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Stephen, thank you for sharing your feedback. I’m sorry to hear that your experience felt frustrating and that your expectations around locating the specific vehicle were not met. That’s certainly not the impression we aim to leave. We strive to be transparent and thorough in our inventory searches and communication, and I regret if that did not come across clearly. If you’re open to it, I would appreciate the opportunity to connect directly to better understand what occurred. Best, Miguel Silva General Manager msilva5@herbchambers.com

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Maximum rating = 5

5.0 (out of 5)

Paul Scannell has helped us for over 12 years with our

Reviewed by Cheri Lepage from Winchester, MAJanuary 08, 2026

Paul Scannell has helped us for over 12 years with our new and used Ford purchases. He is excellent, so personable and he never rushes us through the process. He values us and the service he provides is unmatched. I highly recommend Herb Chambers Ford of Westborough.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, thanks so much for rating us so high! Be safe on the road!

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Maximum rating = 5

5.0 (out of 5)

salesman, Freddy Daher was not our salesman.

Reviewed by virginiagardnerJanuary 08, 2026

salesman, Freddy Daher was not our salesman. However, He saw us struggling in the Parking lot trying to figure every button out, He came right over and asked if he could help. He was a God send. He walked us thru everything; He spent over an hour with us. He was AMAZING. he is not only great representative for Herb Chambers he is also a shining example of kindness.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your wonderful review, virginiagardner! We are thrilled to hear about your experience with Freddy Daher and his amazing support. His kindness and dedication truly reflect our commitment to customer-centric service and reliability, and we hope to welcome you back soon!

Overall Experience 5

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Maximum rating = 5

About Herb Chambers Ford of Westborough

If you are looking for a new or pre-owned Ford look no further than Herb Chambers Ford of Westborough. With the largest inventory of new and certified pre-owned we have you covered when it comes to quality selection. Our senior certified sales staff offers you an experience like no other. We specialize in customer service in our showroom and over the phone. With our brand new website you can shop all of your automotive needs and a client care specialist will reach out to you and offer red carpet treatment from initial contact. When you are shopping Ford you should think of HC Ford Of Westborough to satisfy all of your automotive needs.

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