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Stoneham Ford

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• Dealer Reviews

Ford New Car Dealership in Stoneham, MA

Overall Rating

4.8/5

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Stoneham Ford is your local New and Used authorized Ford Dealer serving Greater Boston, Massachusetts. We stock all popular Ford models including the Ford Fusion, F-150, Focus, Escape, Fiesta, C-MAX Hybrid, Super Duty and more! We also offer a large selection of commercial truck inventory. Stop by Stoneham Ford today for all of your sales, service or parts needs!

Need service for your new Ford? Stoneham Ford's Ford-trained mechanics can help.

Stoneham Ford Reviews

Overall Rating

4.8/5

354 out of 358 people recommended this dealer

Customer Service:

4.7/5

Buying Process:

4.4/5

Quality of Repair:

4.7/5

Overall Facilities:

4.9/5

Bad service and tech skill

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by Lily
in Melrose MA
July 13, 2019

We brought our car into Ford’s Stoneham Motor Co. because we had issues with water flooding the floor of the back seats whenever it would rain. They charged us $500 and claimed to have fixed the cause of the issue—replacing a missing body plug behind the front wheel well liner, which they indicated was located at the bottom of the car. We brought the car home, but within two days, it rained, and several gallons of water flooded into the car once again. When we brought it back to Stoneham Dealership, they initially claimed it was a new issue that we caused, and then changed their stance to say it was an old issue that was caused by a previous fix that they were uninvolved in. I’m sorry, but that’s a ridiculous claim. If it were a new issue, then it’s an issue your employees caused because it flooded immediately after we took the car back from the shop. If it were an old issue, then it should have been something you should have caught before you claimed to have had our car fixed. Just by using common sense and elementary knowledge of how gravity works, you would know that your original “fix”, the hole you plugged at the bottom of the car, could not have caused several gallons of water to flood in. Either way, we wasted time and $500 to have nothing fixed by your dealership. Furthermore, the service advisor we spoke to was unnecessarily irate and rude, banging on the table and going on about how we were not appreciating the work that was done and the time they spent. You may have spent a lot of time, but you fixed NOTHING. So, if we seemed displeased, that’s because we are, and for good reason! It’s a shame, Ford—thanks to Stoneham Motor’s ineptitude, you just lost who could have been a lifelong customer.

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Ford Transit EcoBoost XLT 350 medium roof LWB whit

Overall Rating:

5/5

Customer Service:

N/A

Buying Process:

N/A

Quality of Repair:

N/A

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Reviewed by Newfs4Life
in Burlington, VT
April 27, 2019

Response was prompt. They answered all my questions. The vehicle the had available did not have everything that I was looking for, but they were very courteous and helpful.

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Great Dealership from Sales to Service

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Anthony
in Stoneham,MA
February 10, 2015

The sales staff was beyond excellent and answered all our questions. They were very helpful in the selection process for our new 2015 Explorer.

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Dealership Contact Information

Stoneham Ford 185 Main St
Stoneham, MA 02180

Sales: 866-796-4098
Used Cars: 866-906-4619

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	12:00pm	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	4:00pm	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	6:45pm	6:45pm	6:45pm	6:45pm	6:45pm	12:00pm

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