A member of the Cars.com family

Quick Car Finder

Stoneham Ford

 |   Print Page

• Overview
• Dealer Reviews

Ford New Car Dealership in Stoneham, MA

Overall Rating

4.8/5

Read dealer reviews

Stoneham Ford is your local New and Used authorized Ford Dealer serving Greater Boston, Massachusetts. We stock all popular Ford models including the Ford Fusion, F-150, Focus, Escape, Fiesta, C-MAX Hybrid, Super Duty and more! We also offer a large selection of commercial truck inventory. Stop by Stoneham Ford today for all of your sales, service or parts needs!

Our certified mechanics know how to keep your new Ford fine tuned and safe. So if you are in Stoneham or the surrounding area, check out Stoneham Ford!

Stoneham Ford Reviews

Overall Rating

4.8/5

354 out of 359 people recommended this dealer

Customer Service:

4.6/5

Buying Process:

4.1/5

Quality of Repair:

4.5/5

Overall Facilities:

4.9/5

Customer

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by Evelyn
in Wilmington mass
August 01, 2019

I will never bring my car to Stoneham Ford again they replace my airbag due to a recall when i got my car back my a/c shuts off and on which it never did it before they touched my car. Brought it back they said everything was connected they took apart hmm thought they would say that WELL A/C STILL SHUTS OFF AND ON. I guess i will have to call the better business bureau to get results

Did you find this review helpful?

Thanks for your feedback!

Bad service and tech skill

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by Lily
in Melrose MA
July 13, 2019

We brought our car into Ford’s Stoneham Motor Co. because we had issues with water flooding the floor of the back seats whenever it would rain. They charged us $500 and claimed to have fixed the cause of the issue—replacing a missing body plug behind the front wheel well liner, which they indicated was located at the bottom of the car. We brought the car home, but within two days, it rained, and several gallons of water flooded into the car once again. When we brought it back to Stoneham Dealership, they initially claimed it was a new issue that we caused, and then changed their stance to say it was an old issue that was caused by a previous fix that they were uninvolved in. I’m sorry, but that’s a ridiculous claim. If it were a new issue, then it’s an issue your employees caused because it flooded immediately after we took the car back from the shop. If it were an old issue, then it should have been something you should have caught before you claimed to have had our car fixed. Just by using common sense and elementary knowledge of how gravity works, you would know that your original “fix”, the hole you plugged at the bottom of the car, could not have caused several gallons of water to flood in. Either way, we wasted time and $500 to have nothing fixed by your dealership. Furthermore, the service advisor we spoke to was unnecessarily irate and rude, banging on the table and going on about how we were not appreciating the work that was done and the time they spent. You may have spent a lot of time, but you fixed NOTHING. So, if we seemed displeased, that’s because we are, and for good reason! It’s a shame, Ford—thanks to Stoneham Motor’s ineptitude, you just lost who could have been a lifelong customer.

Did you find this review helpful?

Thanks for your feedback!

Great Dealership from Sales to Service

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by Anthony
in Stoneham,MA
February 10, 2015

The sales staff was beyond excellent and answered all our questions. They were very helpful in the selection process for our new 2015 Explorer.

Did you find this review helpful?

Thanks for your feedback!

Show all dealerships that carry: Ford

Pictures of Stoneham Ford

Dealership Contact Information

Stoneham Ford 185 Main St
Stoneham, MA 02180

Sales: 866-796-4098
Used Cars: 866-906-4619

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	12:00pm	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	4:00pm	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	6:45pm	6:45pm	6:45pm	6:45pm	6:45pm	12:00pm

View Larger Map & Directions

Certain specifications, prices and equipment data have been provided under license from Chrome Data Solutions ("Chrome Data").© 2019 Chrome Data Solutions, LP. All Rights Reserved. This information is supplied for personal use only and may not be used for any commercial purpose whatsoever without the express written consent of Chrome Data. Chrome Data makes no guarantee or warranty, either expressed or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to the data presented here. All specifications, prices and equipment are subject to change without notice.