Grieco Ford

Bill Rudolph is our sales person. We spent a bit more than we wanted to, but that's car shopping for you. After being disappointed at our previous dealership we found Grieco! Bill was very helpful. We are certainly going to see him again when we purchase another vehicle.

I traveled approximately one hour to Grieco Ford in Raynham on a Friday to test drive a specific Mustang GT with particular features and options that I was seeking. I chose this dealership despite the presence of closer Ford dealerships because they had the exact vehicle I was interested in. Prior to my visit, I had three separate phone conversations with the salesperson. During each of these conversations, I specifically asked about the availability of this particular Mustang GT. I was assured each time that the vehicle was in stock and ready for sale. These confirmations were a significant factor in my decision to travel to the dealership. After considering the test drive over the weekend, I returned to the dealership the following Monday morning. Upon expressing my intention to purchase the vehicle, I was informed by the salesperson that the Mustang GT was currently unavailable for sale due to what they described as a "manufacturer's inferred recall" related to a potential issue with the backup camera system. I was told that affected vehicles are not expected to be released for sale until potentially winter/spring of 2026. The salesperson then attempted to redirect my attention to a different Mustang GT that was not subject to the recall- an apparent bait & switch. Had I been interested in purchasing any random Mustang GT, I would not have made two separate trips, totaling four hours of driving time, to this specific dealership, particularly after being given repeated assurances that the specific car I wanted was available. It's my opinion that the dealership was likely aware of the vehicle's unavailability prior to my visit and allowed me to test drive it nonetheless, hoping that I would be willing to compromise and purchase a different vehicle because of a lack of impulse control. While I understand that dealerships may face circumstances outside of their control regarding manufacturer recalls, it’s essential for dealerships to be transparent about vehicle availability before allowing potential customers to invest significant time in the process. The lack of transparency regarding the vehicle's status, despite multiple prior confirmations over the phone, resulted in a waste of my time. Based on my experience, I would strongly recommend that potential Mustang GT buyers ask specific questions about the availability of specific vehicles with Grieco Ford before traveling to the dealership.

My thanks to DJ and the Sales team for getting this truck up from their Branford store. As smooth a process as it could have been. I also want to thank Keith and the Service team for taking care of several punch list items. The Service team is why I came back for another truck and will continue getting work done @ Greico Ford of Raynham.