11 Pilgrim Hill Rd.
Plymouth, MA 02360

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Sales: 888-689-1890

Used Cars: 855-292-0768

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:30pm

Reviews of Colonial Ford

Overall Rating:

4 (out of 5)

98% recommend this dealer

1078 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would give zero but that option is not available.

Reviewed by Ray Byerly from Orlando, FlMay 26, 2024

I would give zero but that option is not available. I agreed to purchase a used vehicle and gave them a $2,500 deposit. While working on getting money wired to them they sold the truck to someone else. I tried multiple times to communicate with them. When they actually responded they told me all was good and they had no worries about the deal. I even offered more towards the deposit but they said “no need to worry”. And then they sold the truck out from under me. I will be filing a complaint with the DMV and with Fords corporate office. Won’t help any but I sure would like them to know what they did was unprofessional.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Ray - You are located in Florida and agreed to wire the funds for the purchase -you told the sales person and Business Manager Funds were wired which takes no more than 24hrs - as the team worked with you daily for over 12 days the payment never happened as agreed upon in the time that was agreed . If I can be of any assistance, please feel free to call me directly at 774-773-3536 Ron Almeida General Manager

Overall Facilities N/A

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Maximum rating = 5

1.0 (out of 5)

PUBLIC SERVICE ANNOUNCEMENT.

Reviewed by Chris G from Kingston, MAApril 18, 2024

PUBLIC SERVICE ANNOUNCEMENT. Do not bring your vehicle here. Repairs done to my F150 were negligent and dangerous. Worst auto service experience of my life.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

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Maximum rating = 5

1.0 (out of 5)

Dissatisfied

Reviewed by Clint from Dennis, maNovember 05, 2023

Ordered vehicle in February 2023. Gave deposit, signed invoice provided. No communication, when asked status, they said you’re at top of list. Now November spoke with manager, could not locate my order. Salesman and manager no explanation, but would be happy to sell me lesser vehicle on lot. Complete lack of communication or follow up. Getting deposit back. Lie after lie.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

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Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Colonial Ford

Colonial Ford of PlymouthMA has been selling and servicing Ford vehicles in Southern Massachusetts for over 50 years. We are a business that has built a trusted reputation by providing unmatched value for our customers. From the moment you walk into our showroom you'll immediately experience our award winning customer service. Our friendly and attentive Staff will assist with all Questions and Answers. We work very hard to make sure every visit to Colonial Ford is a great experience! We are your New England Hometown Dealership!

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