825 Boston-Providence Turnpike
Norwood, MA 02062

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 1:00pm

Reviews of Jack Madden Ford

Overall Rating:

2.6 (out of 5)

87% recommend this dealer

633 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Had warranty done on a 2020 F150 replaced all related 4x4

Reviewed by cdraper469May 10, 2024

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I have owned 6 Fords in my life, and bought a 2023 Ford

Reviewed by FIBERKATMarch 14, 2024

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward. I got the truck towed to the nearest large Ford dealer, which was Jack Madden Ford. I was told there would be no loaner, that I had to get Ford to authorize a rental. After several back and forth discussions, Ford authorized a rental - but I had to find it and it had to be a Ford vehicle. 2 days later I located the elusive car to rent -as it seems a lot of rental agencies have moved away from the Ford platform. I had to pay for the rental upfront - and Ford was supposed reimburse later. Poor communication, a single-skilled replacement mechanic, numerous other "engine replacements in queue and constant delays resulted in it taking 6 weeks to get my truck back. Imagine if I had to rely on said truck for my income - as the rental reimbursement limit certainly wouldn't have paid for a truck. After my truck was returned, I received zero calls, inquiries or "how the heck are you" touches from anyone in the chain. Then came the rental reimbursement, where I had to deal with a customer advocate and the dealer to get moving. A month later they cut a check, but 3 weeks after they said they cut the check I asked as to where it might be? The customer advocate said to "wait for it." I called the dealer (who cut the check) and they said they sent it to an address where I lived when I was a kid??? Evidently they googled my name and sent it to the first address they found, despite having all of my provided information at least a dozen different ways? Still waiting for a check...and I will state unequivocally that I will not be buying a Ford product or supporting Ford products in the future. Its sad that one the best companies in America has devolved.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They had my car for 20 days before even diagnosing a

Reviewed by BillDecember 02, 2023

They had my car for 20 days before even diagnosing a transmission problem. Jack Madden Ford Service Personnel and Manager Marcello does not return calls (plural). Bad transmission on a car with less than 70K miles?? Huge overpriced estimate. Do not use Jack Madden Ford Service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jack Madden Ford

Jack Madden Ford of Norwood Massachusetts is your New and Pre Owned Ford dealer for the greater Boston area. We are your local Ford dealer for Boston Norwood Sharon Canton Walpole Westwood Needham Dedham Stoughton and beyond!
Jack Madden Ford offers years of experience with our professional trained sales staff and provides financing leasing warranties and top dollar for any trade in.
With our convenient location less than 10 minutes away from Boston we serve customers from all over New England. Quality Customer Service and Best Pricing brings our clients back time and again to their #1 Boston Ford Dealer.

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