Sarat Ford Lincoln in Agawam including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Ford and Lincoln New Car Dealership in Agawam, MA

Overall Rating

4.7/5

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Founded in 1929 by John S. Sarat Sr., Sarat Ford has become the largest Ford Dealership in Western Massachusetts a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Team. Their full service dealership offers quality products, quality service and convenient service hours.

And for service for your new Ford or Lincoln, Sarat Ford Lincoln is the place to go in Agawam. Sarat Ford Lincoln has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!

Sarat Ford Lincoln Reviews

Overall Rating

4.7/5

412 out of 420 people recommended this dealer

Customer Service:

3/5

Buying Process:

3.7/5

Quality of Repair:

2.3/5

Overall Facilities:

3.8/5

Water leak

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

3/5

Quality of Repair:

1/5

Overall Facilities:

2/5

Reviewed by David
in Tolland ct
June 05, 2019

About two months ago I brought my f350 in for a leaking clearance light on picking it up it wasn’t hard to see someone left the sun roof open and the cab was filled with water. They offered to dry it up and did a terrible job.

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Poor Customer Service

Overall Rating:

2/5

Customer Service:

1/5

Buying Process:

3/5

Quality of Repair:

1/5

Overall Facilities:

3/5

Reviewed by bonsaiguy28
in East Windsor, CT
April 21, 2018

We bought a new car and a DAY later, Sarat Ford could not be bothered to return phone calls or emails (the car had been obviously damaged during dealer prepping for us). Fast-forward a few months, and they STILL do NOT return emails or phone calls related to the new car they sold us (this time for paperwork proving they paid the state sales tax...which the State disputes). TERRIBLE customer service following the sale! Truly AWFUL!!!

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First time purchasing a vehicle from Sarat Ford

Overall Rating:

4/5

Customer Service:

N/A

Buying Process:

4/5

Quality of Repair:

N/A

Overall Facilities:

4/5

Reviewed by Glenn Carboneau
in Westfield, MA
September 29, 2015

I purchased a new 2015 F-150 pickup truck from Sarat Ford. I was treated well by the salesman and the business manager. Because I had to go pick up the truck after work on a Friday evening they didn't have time to put an inspections sticker on it therefore I had to return Saturday morning for the sticker. The waiting room was full of customers, but they had me back in the truck in no time flat. This is my first purchase from Sarat Ford, I think this is a great beginning to a new relationship. I gave them a 4 out of 5 rating because this is my first experience with Sarat Ford and there is simply not enough history between us to give them a 5 out of 5 rating.

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Dealership Contact Information

Sarat Ford Lincoln 245 Springfield St
Agawam, MA 01001

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New Car Locator New Car Inventory for Sarat Ford Lincoln in Agawam, MA, 01001 by make:
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