Acton Ford

I had my f150 there to have them change the transmission fluid and filter. A day later the transmission starts to act strange. Not shifting right, going into limp mode. It smashes into gears goes from 10 to 1st gear. I found out that I lost all my fluid. A line or something wasn’t put back right and I had transmission fluid all over the place. I drove 25 miles on the highway before I got home. I had to bring it back to them since they screwed it up. Waiting to hear what they say. I told them I don’t trust this tranny now since it ran without fluid. On top of it they couldn’t even give me a loaner, for something that they screwed up. I knew I should have gone to my usual dealer. Stay away from here, it was suppose to be there senior mechanic that worked on this.

My purchase at Acton Ford was nothing short of perfect. From initial contact, the initial test drive, to negotiating and providing the best information and incentives. Acton Ford treats you with respect, values your time and honors your budget.

Purchased vehicle for my daughter's bday. 41 miles of driving and the tire pops because the suspension coil spring was broken and rubbing on the brand new tire. I use to advise people to get their own inspections done, but I trusted Ford. I had a great experience at a different Ford dealership. This location fraudulently passed inspection on our used vehicle. Had we done our own inspection, the car wouldn't had made it to the inspection station. The 139pt check Blue Certified and state inspection done with them is all a sham. They admit nothing, pretend they are doing you a favor and refuse to give straight answers. Dan, the service manager, is rude and arrogant. He refuses to communicate in writing and takes no accountability. My husband put me on the phone and he refused to speak to me. There is no way the 139pt check and state inspection were done properly. I'll be asking the state to investigate their inspection station. Even knowing that these springs and struts wear at about the same time, they are refusing to replace both of them. Not all Ford Dealerships suck, but this one does. They do not stand by their warranty. They do not go above and beyond. They do not properly check their used vehicles. Once they close the deal, you will have to fight for any type of covered service. Roadside assistance. Repairs. It will all be a fight. Only 41 miles of driving and they are still giving us a hard time. All we want is what we paid for. False Advertising. No 139pt certification. Fraud. Illegally passed inspection with a rusted and broken coil spring. They should not be trusted. They plan on canceling our transaction so they can sell the car that is guaranteed to have suspension issues to the next person. It is a 2015 Hyundai Sonata Limited Hybrid in white. BUYER BEWARE.