Waldorf Ford in Waldorf including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Ford New Car Dealership in Waldorf, MD

Overall Rating

4.9/5

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Welcome to Waldorf Ford your source for Ford in the Washington DC area. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to visit us online at waldorfford.com or stop by our dealership. We're located at 2440 Crain Hwy, Waldorf MD

Waldorf Ford has founded its reputation on customer trust and satisfaction. We know that trust isn't simply given, so we have dedicated ourselves to earn yours. Because of this dedication, we have been awarded Ford's President's Award for exceptional customer service 13 times. We hope you will consider us for your next vehicle.

Waldorf Ford also has a service department if you need ongoing support with your new Ford, Waldorf Ford has Ford-trained mechanics and uses the highest quality parts. If you are in Waldorf, Waldorf Ford should be your dealership!

Waldorf Ford Reviews

Overall Rating

4.9/5

942 out of 944 people recommended this dealer

Customer Service:

3.4/5

Buying Process:

3.8/5

Quality of Repair:

5/5

Overall Facilities:

4/5

Scammed and lied to a 1st Responder

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

1/5

Reviewed by Julie
in Walrdorf, MD
June 14, 2019

Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrites! We agreed to purchase a specific truck. Between several texts, phone calls and emails between, Eddie Bates, the sales manager, Steve Raley, the general manager and the salesman (who was new), we had come to an agreement along with us receiving a "Buyers Contract" from Eddie Bates. We drove over an hour to sign the papers. Spoke to the salesman one hour prior. We got there and they said "opps, the truck was sold last night, sorry". The salesman and Ed Bates the sales manager, "forgot" to tell us it was sold? We had spoken to the salesman twice that day and somehow still forgot to tell us the truck was sold. They wanted to get us into the dealership hoping they could convince us to buy a different truck. Bad ethics and business practices!! Deante the salesman didn't have a name tag on or anything identifying himself as working for Waldorf Ford. He's not listed on their website.

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Bad Customer Service For Lack Of Communication!!!

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Jai
in Suitland Md,
March 07, 2018

I took my truck in for a recall notice, and I was told that my truck would only take 4-hours to be completed, so they gave me a ride to work, and I waited for them to call me to let me know that my truck was ready, and when was a ride coming to pick me up. Hours and hours went by no phone call, so around 3:45 I called them and they never said if my truck was ready or not, but when I got there I was told that they didn't have the recall part and they had to get it from Prince Frederick. OK!!! So my problem is why didn't they called me to let me know what was going on from the start. The recall service on my truck was only suppose to be 4-hours, and that's a long time, but they had my truck for over 8-hours, and when I got there it still wasn't ready. Total lack of Communication on there part. What is wrong with picking up the phone to say we don't have your recall part, so it's going to be longer than 4-hours, and we will call you when it's ready. SMH!!! Just Bad Business & Bad Customer Service on there part..

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Worth the drive

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by 50ina40
in Severna Park Md.
December 15, 2012

This dealer is over 1 hour from my home, but had the 2013 RAM truck that fit my needs. Everyone was a pleasure to work with.Pricing,sales and financing were exceptional.

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Dealership Contact Information

Waldorf Ford 2440 Crain Hwy
Waldorf, MD 20601

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New Car Locator New Car Inventory for Waldorf Ford in Waldorf, MD, 20601 by make:
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6 2019 Ford Explorer Vehicles
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