Ford
New Car Dealership in Waldorf, MD
Overall Rating
4.9/5
Read dealer reviews
Welcome to Waldorf Ford your source for Ford in the Washington DC area. Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to visit us online at waldorfford.com or stop by our dealership. We're located at 2440 Crain Hwy, Waldorf MD
Waldorf Ford has founded its reputation on customer trust and satisfaction. We know that trust isn't simply given, so we have dedicated ourselves to earn yours. Because of this dedication, we have been awarded Ford's President's Award for exceptional customer service 13 times. We hope you will consider us for your next vehicle.
If you're looking for service for your new Ford, Waldorf Ford's trained mechanics can help keep your new car running like new. So give them a call!
Waldorf Ford Reviews
Overall Rating
4.9/5
942 out of 944 people recommended this dealer
Scammed and lied to a 1st Responder
Reviewed by Julie
in Walrdorf, MD
June 14, 2019
Ford has a 1st Responder incentive of $ 1000 to show how grateful they are for their service. This is how they treated us as a 1st Responder. Hypocrites!
We agreed to purchase a specific truck. Between several texts, phone calls and emails between, Eddie Bates, the sales manager, Steve Raley, the general manager and the salesman (who was new), we had come to an agreement along with us receiving a "Buyers Contract" from Eddie Bates. We drove over an hour to sign the papers. Spoke to the salesman one hour prior. We got there and they said "opps, the truck was sold last night, sorry". The salesman and Ed Bates the sales manager, "forgot" to tell us it was sold? We had spoken to the salesman twice that day and somehow still forgot to tell us the truck was sold.
They wanted to get us into the dealership hoping they could convince us to buy a different truck. Bad ethics and business practices!!
Deante the salesman didn't have a name tag on or anything identifying himself as working for Waldorf Ford. He's not listed on their website.
Bad Customer Service For Lack Of Communication!!!
Reviewed by Jai
in Suitland Md,
March 07, 2018
I took my truck in for a recall notice, and I was told that my truck would only take 4-hours to be completed, so they gave me a ride to work, and I waited for them to call me to let me know that my truck was ready, and when was a ride coming to pick me up. Hours and hours went by no phone call, so around 3:45 I called them and they never said if my truck was ready or not, but when I got there I was told that they didn't have the recall part and they had to get it from Prince Frederick.
OK!!! So my problem is why didn't they called me to let me know what was going on from the start. The recall service on my truck was only suppose to be 4-hours, and that's a long time, but they had my truck for over 8-hours, and when I got there it still wasn't ready. Total lack of Communication on there part. What is wrong with picking up the phone to say we don't have your recall part, so it's going to be longer than 4-hours, and we will call you when it's ready. SMH!!! Just Bad Business & Bad Customer Service on there part..
Worth the drive
Reviewed by 50ina40
in Severna Park Md.
December 15, 2012
This dealer is over 1 hour from my home, but had the 2013 RAM truck that fit my needs. Everyone was a pleasure to work with.Pricing,sales and financing were exceptional.
