1233 Telegraph Road
Rising Sun, MD 21911

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Sales: 410-658-4801

Used Cars: 410-658-4801

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Ourisman Tri-State Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BE CAREFUL!!!!

Reviewed by Nikki Lopez from Perryville, MDOctober 25, 2023

I was extremely unhappy with the service I received on 10/23/2023. I arrived at 5pm and my credit was ran 9x with a variety of banks without a car. I requested a Chevy Spark, which was available at their Baltimore location. I was told the car will be brought to the Rising Sun location by my appt time at 5pm. They admitted to finding out at 2:30pm that the chevy spark I requested was sold. I didn't receive any call before arriving and even followed up via text. They stated to come at 5pm without information the car was already sold, prior to my appt. Once I arrived. they still didn't tell me and continued to run my credit with 9 different banks. They pulled a bait and switch. Tried to offer a 2020 Nissan and 2017 Chevy Malibu. I asked about the chevy spark and was told it was sold after they tried to get me to test drive a Nissan. They didn't have any cars I wanted and stated they will get to me about a car and never did. I decided to go to another dealership and was told my credit was ran 9 times. Unbelievable! Don't trust this place!!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We apologize for the negative experience you had during your appointment. We understand the frustration caused by the multiple credit checks and the lack of communication regarding the availability of the Chevy Spark. We apologize for any inconvenience this may have caused. If you have any further concerns or would like to discuss this matter further, please feel free to contact us via text or call. My name is Derek Haga you can reach me at 410-658-4801 or dhaga@ourismancars.com.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

MIKE Weatherman did a great job fixing our 2020 Escape

Reviewed by PagebhJune 15, 2023

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for taking the time to share your feedback with us, Pagebh! We are thrilled you had a positive experience with us at Ourisman Tri-State Ford. We value your business and are glad to hear your Ford Escape was serviced quickly and professionally. If you or your vehicle needs anything, we're here anytime and happy to help. Enjoy the weekend, and have safe travels! We look forward to serving you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

If you are a true car person and really take car of your

Reviewed by Anthonytorres1014April 27, 2023

If you are a true car person and really take car of your vehicle and expect a dealer to pay the same attention or better, this is the dealership to have your vehicle serviced. The tech Chris thoroughly cleaned up the dirty motor oil all over the under carriage of my 2017 Mustang GT convertible, diagnosing the problem(damaged oil filter), to keep my vehicle indoors as i requested, and went above and beyond listening to my concerns about the care of my vehicle. xxxx, the service manager Mark listened to my obsessive concerns about my vehicle gave me his cell phone number, and told me to contact him with any questions or concerns which I certainly did. He always responded quickly and patiently to my annoying concerns and did so with grace. If i ever jave another oroblem with my vehicle, i will definately be returning to this dealership for service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your detailed review, Anthony! We're thrilled to hear about your positive experience working with Mark and Chris at Ourisman Tri-State Ford. We value your kind words and will be sure to keep up the great work. If you or your vehicle needs anything, we're here and happy to help! Have safe travels, and take care! We look forward to your next visit.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ourisman Tri-State Ford

Thank you for visiting Ourisman Tri-State Ford. We’re a Ford Dealership proudly serving the Rising Sun, Havre de Grace, and North East, Maryland, areas with all their car-buying needs. We’re excited to help you on your journey!

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