Century Ford

I brought my car in for service, last year. I left the car at 7:30, for a recall, and was assured I would have my car by 2:30. I called the service department at 2:45 and got a recording saying someone would call me back. I ended up having to cancel a doctor's appointment and was called at 5:17 saying my car would not be ready due to a under performing battery. I told them to button it up and they advised pickup would be available at 6:30. I called the Service Manager, complained, and was told it neither would happen again. On 10/16/23, at 10:30, I had to leave a message with a problem I had. It is now 10/29/23 and I never heard back. I ended up receiving advice from a friend, which proved the problem. I will never purchase from, or bring my car in for service again. Suggest everyone stay away from this dealership. Lackluster service, at best!

Excellent Quality Service, The service I received was thorough and completely explained and provide in an extremely professional manner. My Ford Taurus required a water pump replacement on the V6 Duratec engine. This is an extremely difficult job and I would highly recommend and trust Century Ford for any similar service you might require.

Do not ever purchase a vehicle at Century Ford in Mount Airy. They sold me a vehicle with open recalls and then did not make the proper repairs. There are still open issues with this vehicle. They also did not disclose all issues with this vehicle and sold it to me with faulty brakes. In under a year, I have spent more than 3K on this vehicle and it needs an additional est. 4k in repairs. Buyers BEWARE!