9801 Pulaski Highway
Middle River, MD 21220

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Sales: 888-965-8787

Used Cars: 888-681-8787

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Al Packer Ford

Overall Rating:

4.1 (out of 5)

95% recommend this dealer

2168 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I am currently deployed so purchasing a vehicle back home

Reviewed by Jason from Westminster Maryland June 04, 2024

I am currently deployed so purchasing a vehicle back home isn’t the easiest experience to begin with. Unfortunately Al Packer made it impossible. And Athina Batis is the sales manager who never responded to my emails, texts or voicemails- even to this day. I reached out through the website to email Al Packer that I wanted to purchase the 2017 f250. I’m my email I explained that I was local but currently deployed but have a check already etc. I provided all my information as well. All I wanted was for someone to verify it was still available and I was going to have my wife go down with the check and pick it up. Athina would not respond to me . I wound up getting in touch with another salesperson and I was told the vehicle has been sold now. They sold the vehicle when they had me wanting to buy it and all I needed was for someone to take my check. It sounds like Athina Batis wound up selling it to a friend or family member because it was a very good deal. I have also seen this kind of shady stuff happen in real estate as well. ATHINA BATIS SHOULD BE ASHAMED FOR THIS. She still has yet to respond to my email, texts, or voicemail, and it has been ten days! Absolutely terrible to treat anyone like this.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Dealership was great and very helpful with getting test

Reviewed by kladnud7March 01, 2024

Dealership was great and very helpful with getting test drive ready and working with us

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Avoid this dealership please

Reviewed by Jeff from Bel Air, MdNovember 22, 2023

Bought a used car from them, day 1 the navigation system was messed up I called them back on my way home from buying the car, and was told to bring it back to service, a YEAR a back and forth with the service department talking to countless different people, absolutely the worst communication I’ve ever experienced to be told at the end by the service manager that there’s nothing they can do to help me cause it’s been too long since I bought the car. It was their miscommunication and procrastination that led to it taking so long, they could have definitely helped me but they chose not to.. please never take your car to the service center. I’ve never dealt with such an incompetent group of people in my life

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Jeff, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (443) 777-5000. We look forward to hearing from you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Al Packer Ford

THE AL PACKER ADVANTAGE
Buying a Vehicle From Us Gives You Advantages Like No Where Else!
*Bottom Line Windshield Pricing!
*FREE Oil Changes!*FREE Tire Rotations!*FREE Car Washes!*FREE Customer Advantage Discount Check Book ($1000 Value)!*FREE Shuttle Service!*FREE 27 point Maintenance Inspections!*FREE Body Shop Estimates!*FREE Brake Inspections!*FREE Battery Tests!
Al Packer Customer Advantage Program has stipulations not all vehicles qualify see dealer for details

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