9020 Lanham Severn Rd
Lanham, MD 20706

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Sales: 301-850-1192

Used Cars: 301-909-7939

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of DARCARS Ford Kia Lanham

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Carmax was more up front!

Reviewed by Carla Berry from New Carrollton, MarylandJuly 28, 2023

Once they got the 25k down payment, I felt like I was railroaded straight to the car. No time was given to make sure I understood my interest rate and my base payment. Mr. Finance officer just showed me where to sign on each paper. ( I wanted to believe he would explain after but he just handed the folder to me with a very friendly thank you . Yes, I love my car, but at the highest interest rate ,and 9 years to pay it off! I will have buyers remorse forever!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Carla! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. We don't have anyone in our customer database under this name, nor anyone who fits that financing description - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Overall Facilities 5

Customer Service 4

Buying Process 1

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

NEVER use this dealer for service

Reviewed by Anassakata from College Park, MDMay 18, 2023

I felt so swindled by this dealership, I will NEVER return. I purchased a Kia full service maintenance plan from the dealer where I purchased my car which they refused to honor, and charged me an outrageous amount for an oil change and tire rotation. They double charged me for the tire rotation, when I also got a tire balance, and the wheels were already off for that. They changed a diagnostic fee from $250 to $300 when I complained about the other charges at pickup, and NEVER gave me any of the charges by phone or in writing until after I gave them my credit card to pay (every time I asked for estimates, they were vague and said they did not know). This service appointment also took 2 weeks to get, as they claim there was not anything available sooner. They had my car from 7am and not done until 5:00 pm for oil change, tire balance and rotation, and a simple diagnostic of a minor problem which I already told them what was wrong at drop off and they never fixed, nor offered me an appointment to fix. Please never ever use this dealer for service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Rip off

Reviewed by Sandie from MarylandApril 26, 2023

The service department is a rip off. They make you get a diagnostic even if you tell them what you need. Don't waste your time or money. Go to a reputable dealership that is honest and cares about you as a customer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Sandie, we'd love to connect with you to discuss your experience, but we aren't seeing this name in our recent customer database. Would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About DARCARS Ford Kia Lanham

At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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