8800 Stanford Blvd
Columbia, MD 21045

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Sales: 866-853-8534

Used Cars: 866-853-8534

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Apple Ford Lincoln

Overall Rating:

3.2 (out of 5)

87% recommend this dealer

936 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Apple Ford has provided me with great service for many

Reviewed by Jim from MarylandJune 18, 2024

Apple Ford has provided me with great service for many years. No one is happy when a vehicle needs service or breaks down but all vehicles do at some point. Apple Ford has a great service department. Overall I’m impressed by there service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

1.0 (out of 5)

I wanted to leave a review to warn people not to take

Reviewed by BryanJune 07, 2024

I wanted to leave a review to warn people not to take anything that either Justin King or Chris Bailey say on the phone or in writing in an email for granted. We negotiated a deal to purchase a truck. We are not local so we scheduled a time to come pick it up, secured a cashiers check for the purchase price and confirmed an appointment the next morning to purchase and pick up the truck. 15 minutes before getting in the car to come purchase the vehicle, we were told they sold the truck from under us. We had offered to sign a bill of sale, hold the truck with a credit card, etc and were told that was not necessary. They are liars and not to be trusted.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

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Maximum rating = 5

1.0 (out of 5)

If I could give 0 stars I would.

Reviewed by Steve from Manchester, MDApril 24, 2024

If I could give 0 stars I would. Absolutely the worst customer service I have ever experienced. Bought TWO cars here on the same day. Fast forward to end of Oct 2023 I was having some issues with my 2017 Ford Explorer which was a certified used car. They talked me into purchasing the extra warranty on top of the warranty that was already coming with the vehicle during purchase. So, when I brought the car to them they told me there was no warranty purchased. I insisted there was and they told me no over and over again. I took my car hom and then found my paperwork proving I had warranty. I had already had the parts replaced by another certified mechanic and it did not fix the problem. My husband and son broke down on the highway and the shop decided they would finally bring the car in and could now see there was indeed a warranty. My car was there from Nov. 2023 for 99 days. They refused to give me a rental, warranty company would only cover the o2 sensor. I was left with NO transportation for NINETY NINE days. They replaced the o2 sensor and spark plugs after I JUST had them replaced 5 days prior to them getting the vehicle there. Then they proceeded to tell me only certain things would be fixed under warranty. A warranty they ensured me would cover anything and everything! It was not a cheap warranty!!! I trusted them! So, while they had my car more and more things were having to be fixed. Then they told me my entire exhaust system needed replaced. They told me I had to pay for this! It would be $5600!!! No warranty covered! They said it didn't matter if it was a "snowball effect" its not covered. I finally got them to waive labor costs and got them to use the money that Ford Motors gives shops MONTHLY to assist with another $2000. I paid out of pocket $1000 for something that likely never even needed to be replaced. Why? Because once I finally got my car back after 99 days IT BARELY MADE IT BACK HOME! 45 min into driving home the check engine light was on again it puttered along and would go over 45-50 mph. They towed it back the next day. It was there for a few weeks again. Replaced more parts like fuel injectors o2 sensor again harness' etc. Gave the car back to me and I had it FOUR days before the SAME problem SAME codes came up again!!!! So, back to the shop it went for another couple weeks. I just got it back for the THIRD time on Friday last week.....and now today, Wednesday, FIVE days later its the SAME problem!!! Now there is white smoke pouring out the exhaust there are SEVEN codes coming up the check engine light flashing and won't go over 50mph. I called the shop, they now tell me their tow truck is broken they cant get the vehicle and THEY REFUSE TO GIVE ME A RENTAL. the customer service at this service shop is unreal. If someone buys TWO cars from you, came to you for help, get ALL my oil changes from there and bought warranty from there YOU TREAT THEM RIGHT!!! I asked many times about having a service engineer come out to assist and they've told me they don't need that help that they know what they are doing. THEY DO NOT! THEY ARE THROWING PARTS AT MY VEHICLE HOPING SOMETHING WORKS! NOW THEY ARE LEAVING ME STRANDED AND HOPING I JUST BRING MY CAR ELSEWHERE SO THEY DONT HAVE TO DEAL WITH IT ANYMORE. THERE IS A PROBLEM THEY CANNOT FIGURE OUT AND BLATANTLY TOLD ME THEY ARE NOT WASTING THEIR TIME FIGURING OUT WHAT IT IS. THEY WILL ONLY FIX WHAT THE CODES ARE. This is an awful location and I wish you best if you ever decide to purchase a vehicle there or need repairs.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

About Apple Ford Lincoln

Our vehicle lineup of brand new Ford and Lincoln models and our alongside our extensive used car and Commercial inventory makes Apple Ford Lincoln best in class in the Washington DC and Baltimore metropolitan areas as well as throughout the State of Maryland. Our goal is to make the vehicle buying experience as simple and speedy as possible so that everyone that arrives at the Apple Ford Lincoln dealership showroom leaves happy and satisfied. If you're interested in learning more about your Ford or Lincoln match stop in to our showroom here in Columbia and treat yourself to a test drive.

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