Ford
New Car Dealership in Bel Air, MD
Overall Rating
4.7/5
Read dealer reviews
Welcome to Plaza Ford! Located in Bel Air, MD, Plaza Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Plaza Ford a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place.
Our certified mechanics know how to keep your new Ford fine tuned and safe. So if you are in Bel Air or the surrounding area, check out Plaza Ford!
Plaza Ford Reviews
Overall Rating
4.7/5
471 out of 486 people recommended this dealer
Brake repair disappointment
Reviewed by JP
in Balto Co, MD
May 22, 2019
Have used Plaza Ford for many years, with fine results, but this last terrible experience has soured me. Background: we previously took the Taurus in for a simple tire rotation and balance, with a general inspection where they told us all the brakes were good. But right out of the parking lot, and all the way home, the brakes squealed whenever she applied them. This was a new noise. She immediately called Plaza when she got home, and was told to bring it back. When we brought it back, she was told the rear pads and rotors needed to be replaced at our cost - $350. I called the management to give them a chance to make the situation right, but they took no responsibility. So, I will be changing dealers.
Terrible Communication from their Service Dept.
Reviewed by Fred Griffin
in Bel Air, MD
October 15, 2018
Terrible communication on the part of their service department. I made an appointment two weeks in advance. Told the service person that I want an oil change and I have a recall. He looked up my vehicle information and said yes I have a handle recall and they will take care of it. I dropped my 2017 F150 off on Sunday night filling out the after hours envelope in detail. Monday I haven't heard anything so at 1:15 pm I call and spoke to a Paul. He says that Charlie is assigned to my vehicle and he will have Charlie call me. An hour later Charlie calls and says the truck won't be done until the next day. I said unacceptable I am headed out of town. He says he will check with the technician. Charlie calls back in 30 minutes saying that nothing has been done to my truck and I can pick up the keys at the cashier. I go to Plaza and get my keys from the cashier and ask to speak to the owner who was not in. So I asked to speak to the biggest boss onsite. Well it was Paul again. His excuse is they are just so busy. And the recall repair requires all four door panels be removed. I said I understand that but what I don't understand is the lack of professionalism on not communicating to their customers that they are backed up. And the moment they knew they were not going to work on my truck they should have called. I respected their time and made an appointment two weeks in advance why can't they respect mine and my wife's who transported me to and from twice without even an oil change. FYI. Big Sign advertising "No Appointment Oil Changes" I asked Paul that if I would have just pulled in I would have gotten at least an oil change. At this time I do not recommend Plaza Ford.
Good place to trade
Reviewed by Randall
in Columbia, Md
November 09, 2012
Dennis was able to take my trade and transfer the tags to the new truck. Even threw in a full tank of gas.
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