12 Park St
Livermore Falls, ME 04254

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat Closed

Reviews of Bailey Brothers, Inc.

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible Establishment

Reviewed by Sarah and Brent Deschaine from Bangor, MEJanuary 19, 2021

This dealership has given my husband and son the worst customer service I have seen in my lifetime. I feel that it is my obligation to warn anyone whom is considering purchasing a vehicle from this establishment, to PLEASE RECONSIDER. The disingenuous manager, Brenda, was truly a nightmare to work with after my sons car was in need of repair within a month of purchase. Apart from the endless amount of phone calls and utter lack of communication, we will be towing this vehicle ELSEWHERE for repair. It is truly saddening that there are people like this running a “business”. Shameful.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I will respond since I will not be bullied or threatened by a customer for not getting their way on a repair which was damage caused by your son's driving of his Focus ST. I believe your husband's comment was "I will destroy you on social media and etc." after he was told we would not cover a motor that your son exploded. It doesn't matter whether a customer puts on 1500 or 25000 miles...if a vehicle's motor shows it was put under strain and exploded it by his handling of it...NO - thats not under warranty. In regards to "communications" with your husband...when the unit was towed down...he was told it would be several weeks due to back up in our repair shop of previously scheduled customer units before we could even get it in to look at it. So, we did not call until the unit was checked even though your husband checked in every couple of days. The team & I take great pride in our customer service and how the dealership has been here since 1916. So, I think we are doing something right for our customers. But, like I said - I won't be bullied or threatened. Take care, Brenda

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Thank you Bailey Brothers! BUY LOCAL!

Reviewed by Julie Crafts from Jay, MaineMay 24, 2016

Cannot thank Jim Purington enough for the amazing service today when buying my 2014 Ford Escape. I always dread the car buying process and Jim made it easy. Called ahead and 5 minutes before my apt time he was waiting at the door for me with a smile and handshake with the car I was interested in ready to go! No pressure salesman and couldn't ask for better. I shopped out of town and just couldn't beat the small-town feel of Bailey Brothers. Jim bent over backwards for me, answered every question I had and let me try the vehicles I wanted with no pressure on decisions. Thank you so very much!!! loving my new ride :)

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Customer Service!

Reviewed by KensAppliance from Jay, MaineMay 07, 2016

We just bought our 5th company vehicle from Bailey's and my dad has bought 7 personal vehicles from Bailey's/Bowen Brothers over the last 40 years. (And there might be a few more he forgot, old brains don't tend to remember everything.) Bailey's has always had great customer service. When Jim hasn't been able to get the exact vehicle we've wanted he's been willing to order or pull one from another dealer. They've made the buying process as painless as it can be. Thanks for the great service over the years guys! Us small town businesses have to stick together!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Bailey Brothers, Inc.

Bailey Brother's Ford has taken great pride in delivering a unique car buying experience since 1916. With it's small town charm and soft sell approach coupled with it big city selection Bailey Brother's Ford delivers everything you want and more. From sales to service Bailey Brother's Ford will show you what today's vehicle purchasing experience should be. Its why we say we are large enough to serve you small enough to know you.

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