12 Park St
Livermore Falls, ME 04254
Sales Department
| Sun | Closed |
| Mon | 8:00am – 5:30pm |
| Tue | 8:00am – 5:30pm |
| Wed | 8:00am – 5:30pm |
| Thu | 8:00am – 5:30pm |
| Fri | 8:00am – 5:30pm |
| Sat | 9:00am – 2:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:00pm |
| Tue | 7:00am – 5:00pm |
| Wed | 7:00am – 5:00pm |
| Thu | 7:00am – 5:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | Closed |
See all dealerships near Livermore Falls, ME that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
My Bailey Brothers Ford experience Livermore Falls Maine.
My Bailey Brothers Ford experience Livermore Falls Maine. PLEASE SHARE WITH EVERYONE YOU KNOW! Bought a Ford F150 from Bailey Brothers Ford last year. Since then I have had it in several times for burning oil. A 45k truck with 43k miles shouldn't be burning oil. I was made to go in every week to show it was burning oil. After several weeks Bailey Brothers made an attempt at fixing it, but didn't. The real kicker is that come to find out a local fella owned the vehicle before we did, and had the same problem. He brought it to Bailey Brothers for the same problem. Their solution, put in a longer dipstick, PCV valve and reprogram it. Not fixed. Then Bailey Brothers tried the same thing when i bought it. Not fixed. Brought it back and then they changed some other parts and attempted to fix it again. Not fixed. Now, I am continuing to have the problem. The cam is rattling and Bailey Brothers says this is normal engine noise. The oil dipstick has gone from the top to the bottom circle, all recorded with Baily Brothers, just after 3500 miles(oil change intervals with Ford are 7500 miles), and now I was told by Bailey Brothers to "keep driving it" and that they aren't going to do anything else unless the oil light comes on. Bottom line- they tried to fix it but couldn't, now it's my problem. The truck was all under warranty at the time....
Maximum rating = 5
Terrible Establishment
This dealership has given my husband and son the worst customer service I have seen in my lifetime. I feel that it is my obligation to warn anyone whom is considering purchasing a vehicle from this establishment, to PLEASE RECONSIDER. The disingenuous manager, Brenda, was truly a nightmare to work with after my sons car was in need of repair within a month of purchase. Apart from the endless amount of phone calls and utter lack of communication, we will be towing this vehicle ELSEWHERE for repair. It is truly saddening that there are people like this running a “business”. Shameful.
Dealer Response
I will respond since I will not be bullied or threatened by a customer for not getting their way on a repair which was damage caused by your son's driving of his Focus ST. I believe your husband's comment was "I will destroy you on social media and etc." after he was told we would not cover a motor that your son exploded. It doesn't matter whether a customer puts on 1500 or 25000 miles...if a vehicle's motor shows it was put under strain and exploded it by his handling of it...NO - thats not under warranty. In regards to "communications" with your husband...when the unit was towed down...he was told it would be several weeks due to back up in our repair shop of previously scheduled customer units before we could even get it in to look at it. So, we did not call until the unit was checked even though your husband checked in every couple of days. The team & I take great pride in our customer service and how the dealership has been here since 1916. So, I think we are doing something right for our customers. But, like I said - I won't be bullied or threatened. Take care, Brenda
Maximum rating = 5
Thank you Bailey Brothers! BUY LOCAL!
Cannot thank Jim Purington enough for the amazing service today when buying my 2014 Ford Escape. I always dread the car buying process and Jim made it easy. Called ahead and 5 minutes before my apt time he was waiting at the door for me with a smile and handshake with the car I was interested in ready to go! No pressure salesman and couldn't ask for better. I shopped out of town and just couldn't beat the small-town feel of Bailey Brothers. Jim bent over backwards for me, answered every question I had and let me try the vehicles I wanted with no pressure on decisions. Thank you so very much!!! loving my new ride :)
Maximum rating = 5
Bailey Brother's Ford has taken great pride in delivering a unique car buying experience since 1916. With it's small town charm and soft sell approach coupled with it big city selection Bailey Brother's Ford delivers everything you want and more. From sales to service Bailey Brother's Ford will show you what today's vehicle purchasing experience should be. Its why we say we are large enough to serve you small enough to know you.
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