Ford
New Car Dealership in Sulphur, LA
Overall Rating
3.2/5
Read dealer reviews
Welcome to Mike Willis Ford!!!
Located in Sulphur, La, Mike Willis Ford is proud to be one of the premier dealerships in the area! From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience here with our family at Mike Willis Ford an unforgettable one! Whether you need to Purchase, Finance, or Service a New or Preowned Ford, you've come to the right place!!
We have a strong committed sales staff with many years of experience satisfying our customers' needs.
Mike Willis Ford Reviews
Overall Rating
3.2/5
5 out of 10 people recommended this dealer
THE WORST SERVICE I’VE EVER EXPERIENCED
Reviewed by Luis
in Sulphur, LA
November 17, 2020
DO NOT USE THEIR SERVICE DEPARTMENT!
September 26, 2020
This is unreal. I’ve never had issues with communication like this with any shop I’ve ever dealt with in my 50 years of life. My truck has been in their service department for 41 days now. The last time I heard from them was two days after my truck was delivered. They told me what the cost of the repairs were, just under $6,000. I approved the repairs to be done.
I have not been able to get anyone from the service department on the phone and they have not returned any of my calls since then. I have requested the service manager as well as the service “Advisor “. Both of them let their phone calls go to voicemail and do not reply. I am from out of state and have no transportation to them or anywhere else.
UPDATE November 17, 2020
It has now been 53 days (I’ve made two note payments on my truck) since my truck was dropped off at this place and I still cannot get anyone to talk to me. The repairs consist of replacing the transfer case, drive shaft, a new transmission wire assembly and a new fuel line. The service advisor told me they were just waiting on the wire assembly to come in and it was on back order.
I had to have the entire engine replaced in 2017 and it only took two weeks at my home town dealership, so I was leery of this back order excuse. The part number for the wire assembly is listed on the original service estimate.
I Googled the part number and every other Ford dealership and parts store has this assembly IN STOCK! I left a message with the service advisor about this and now they are really avoiding me because they know they’ve been caught in a lie and have exhausted their excuses for not doing their job.
If I ever get my truck back I will have to go through their work with a fine tooth comb. It’s obvious that they’re service department is lazy, incompetent and just plainly don’t care. That tells you a lot about their character, business ethics and work ethic. If the service is completed well and I don’t have any other issues I will update my review with a higher rating. As for now...YOU HAVE BEEN WARNED! I wish I would have read all of the other poor reviews on this place’s service department before I CHOSE to give them my BUSINESS, almost $6,000!
New car buying experience
Reviewed by Bob
in Sulphur, la
October 25, 2019
The ford f150 had a bad right front brake shoe that was put in backwards
Mike Willis service would not work with me on that. Could not get any kind of service help. no loaner car. tried several times to get in on service and service would not help at all. so i call the manufacturer customer service and complained to them.
Everything top to bottom GREAT!!
Reviewed by Kari
in Beaumont, Tx
May 20, 2017
Sent out a review for a used car since my older civic finally hit the curb. I was almost immediate replied to by one of thier internet Sales, Meg. She not only sent me all the information about the car and truck I inquired about, she also sent me a video of herself and the two vehicles I wanted to look at. That showed me I wasn't just another customer, but that they cared about earning my business.
Meg took the time to work around my busy schedule for a time that worked for me. She didn't "harass" me at all, and that alone was the biggest reason I was looking forward to visiting this dealership.
I was then passed on to a salesman by the name of Jamie and he also exceeded the exspectations! Easiest car buying experience ever and I truly would recommend them to anyone looking for a company that truly cares!
Thank you Tarver Ford... I look forward to future purchase with your dealership!!
