1500 E College St
Lake Charles, LA 70607

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Sales: 337-214-1980

Used Cars: 337-214-1945

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat Closed

Reviews of Bolton Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

PLEASE DO NOT TAKE YOUR VEHICLES TO THIS PLACE!

Reviewed by kimberlyarceneaux027March 12, 2024

PLEASE DO NOT TAKE YOUR VEHICLES TO THIS PLACE! THEY'RE HORRIBLE PEOPLE PRAYING ON BLACK, SINGLE MOTHERS! I wouldn't give them not even 1 star! Its sickening and sad that the service manager would openly LIE TO a customer about a vehicle that has giving me trouble since 3 weeks after I brought it! I took it in after having to wait 3 weeks for an appointment and having to find a ride to work every day. I took it in this morning with the "check engine" light on and the left driver side wheel was pointing outward. I also elaborated about how when I would start the vehicle up, there was a big ball of smoke that would come from the tail pipe. I also have proof of something being wrong with the "emissions system" that I spoke about. Before I went to pick up my car, I sat there and looked up my car warranty. It stated that the parts in which needed to be replaced for the "low oil pressure" light and the "emissions system" would be covered by the warranty. I then looked at the codes on the screen and it was stating that my car "had no issues" which couldn't be correct because he had just told me what was wrong with the "Oil Pressure low". So I questioned about how my vehicle "check engine" light could be on and when they put the machine on it, nothing popped up? Once I got there, he retracted his statement and said he didn't know if his guy put my car on the machine? I then asked what I was paying for? I was charged this amount of money and these people didn't even make sure their guy put my vehicle on the machine to check for everything? When I asked to retrieve my car, my car came out with both of my front end tires now being bottom outward. My car had been tampered with in some kind of way and I instead of being truthful this man choose to lie in my face. I plan on taking this as far as I can legally to make sure I get justice and to be sure that no one else is taken advantage of by this place. It was the service manager Mike who did this! And I also have proof of him lying!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Kimberly, we apologize that you are not satisfied with your experience at Bolton Ford. We hope you will give us the opportunity to make things right. Our service manager, Jonny Vincent, will be reaching out to speak with you shortly.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Super fast response, personalized video, really great

Reviewed by aliciajswensonMay 22, 2023

Super fast response, personalized video, really great customer service - I would highly recommend them to anyone looking!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for this five-star review, aliciajswenson! Providing excellent customer service is something we strive for every day, and we are thrilled to hear that you had a positive experience. Thank you again for recommending us, and we hope to have the opportunity to work with you again in the future. Have a nice day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst service possible, charged me over $14,000.

Reviewed by Whmiiibilly1September 27, 2022

Worst service possible, charged me over $14,000.00 dollars 2 trips back to dealership haven’t been able to use my truck for 4 months, now have it in Texas at another dealership. Where they found proof that I was charged for work not done. I would never trust Bolton Ford with a repair on any vehicle have proven themselves untrustworthy.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bolton Ford

Welcome to Bolton Ford in Lake Charles Louisiana one of the state's top dealerships. We welcome every opportunity to serve you with any of your automotive needs. At Bolton Ford we are committed to the highest standards of excellence in every area of our dealership.

Bolton Ford has been family owned and operated for over 37 years. Our commitment to customer service is second to none. Our people are the most knowledgeable and enthusiastic in the industry with many having 20 plus years of experience.

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