Bayou Ford

The outstanding assistance provided by Lilian Scott aka ChaCha (Service Advisor) at Bayou Ford in Laplace, LA with my recent truck repair was greatly appreciated, particularly in navigating the warranty process. A complex repair was needed for the vehicle, which was covered under an extended warranty, and the assistance in dealing with the warranty company was invaluable. Lilian was a huge help. She took the time to explain the warranty coverage, ensured all necessary documentation was complete, and acted as the main point of contact with the warranty company. Her communication was excellent with frequent updates provided, including the claim status, the approval process, and the expected repair timeline. She spent hours on the phone with the extended warranty company to ensure my truck was repaired correctly. This proactive communication was reassuring and reduced stress. The repair was completed perfectly, and the truck runs like new (we have a new motor, thanks to Lilian). What set this experience apart was Lilian's expertise and dedication to handling the warranty claim seamlessly. Her skill as a liaison with the warranty company made all the difference, resulting in a smooth and worry-free experience from start to finish. I highly recommend Lilian Scott and Bayou Ford for anyone needing reliable repairs and exceptional customer service! I will end this here, from the start, Lilian made this process less stressful, and she genuinely cared. It was like talking to a friend, who made me feel comfortable, and throughout this long process with the warranty company we made a personal connection. It's refreshing to encounter someone personable and professional. She is a true professional who also made me feel like a valued friend. I cannot THANK YOU ENOUGH Lilian Scott for being our saving grace, lifesaver, and now my friend!

I had a good experience with Victor at Bayou Ford I purchased a 2021 GMC Sierra great guy to work with he was very informative. I was impressed by I was impressed by his commitment to going the extra mile and helping me Victor Services was very efficient I would definitely be back to purchase another vehicle!

I have purchased vehicles in the past, this purchase by far was the smoothest car buying experience. I must say…… Tia was awesome! Thank you Tia for such an amazing experience. You definitely understood the assignment!