3050 W Oak St
Jena, LA 71342

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Billy Wood Ford

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

I recently bought a truck Ford F150 and got the run

Reviewed by safetyman3August 21, 2023

I recently bought a truck Ford F150 and got the run around on the truck. Then was showed a different truck that was ragged out on the inside. I told the salesman and the Sales manager ( Freddie) that I di not want the Red truck I was showed and He brought me back in the dealership and went over number once again and said we are dealing on the gray truck. Once all was said and done he tried to put my in the wrong truck ( Red Truck). He was very rude when I stated that was not the truck I was buying. The finance Lady was very nice and helped me out. I was told by several personnel at the dealership that his was not the 1st time this had happen and they said they were sorry. I don't think I will do business with them again. I would like to talk to Mr. Billy Woods himself and discuss the action that took place that day. SO Mr. Woods if you would kindly call me so we can have a conversation it would be greatly appreciated.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome

Reviewed by Michael Ross from Alexandria la.September 16, 2021

Let me start off by saying the salesman Caden Madden is top notch when I came in on Saturday before they close at 3pm and talked to him about a truck I seen on the internet he was all over it .they had just gotten it in so it was still in the back took us back there showed us it. And we talked about purchasing it and caden took it from there he followed up on Monday with me started paper work on phone and we go there we was ready to go I will refer anyone to him and not to mention Freddie was and extention of him with the great service they provided to me and my wife thanks guys Now that's how a buying experience should feel like

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Service after the sale in non-existent unless you are a...

Reviewed by aejohnson17March 24, 2021

Service after the sale in non-existent unless you are a well known name in the town. On the phone they are very rude ..... I was asked after being told that they would make me an appointment in a week on a potentially serious problem .... why can they not find me on Facebook??? I don’t understand what me being on Facebook has to do with the service that I need. I will use Hixson in Alexandria like in the past and I will never do business with Billy Wood Ford again. The first thing I said when I bought the truck was how important service after the sale was to me . I was told I would always get a loaner and was promised I would be taken care of. That was a year and a half ago and I have yet to even be fit in for an oil change on my day off. Very rude people.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Billy Wood Ford

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