Ford of Harvey

I've reached out to fox 8 defenders to investigate this company. I guess I can only post one review. But I just have so much to complain about.... MY EXPERIENCE WITH FORD OF HARVEY HAS BEEN ANYTHING BUT PLEASANT....This dealership did a visual field test on my vehicle knowing that everything they "THOUGHT" was wrong was very much incorrect and could've been done at a later date. The service advisor(Arthur L.) knew nothing about my car or any car for that matter. I was charged close to $3100.00 for work that could've been done at a later time. FORD has NEVER told me anything about a visual test being done because a diagnostic specialist was not available. I attempted to contact the customer complaint line and was pretty much told that nothing could be done because it was a private entity or some xxxxxxxx. I will NEVER GO BACK TO FORD. They are literally ripping people off in the service department. I thought about trading my car in, xxxx with that xxxx. I'll be glad to give someone my car. A few months prior I went there because that's where I got my battery from in 2019 which should've been covered under my warranty....service advisor (Terez H.) called my phone telling me that my battery was not covered. xxxxxxxx....It was covered.

Does not honor website price when it advertise with a ford certified gold. watch this place bait you in. A truck was advertise on their website for $$ the price eleven prices changes all moving down in the price. I've been watching this truck email a sale person he ask me come down it was the price advertise he said and that it certified ford gold. the day i show up during my sales they increase the price and changed the website. lucky for me i shown them you just increase the price of the truck. ok they made the adjustment to the original lower price but would not give me the ford certified gold. listed below is the list of prices changes. all were with ford certified gold. has sold in 5 months i guess it will still sit there. 5/25/23 Listed $80,718 6/09/23 -$918 $79,800 6/15/23 -$312 $79,488 6/22/23 -$2,588 $76,900 6/29/23 -$1,000 $75,900 7/07/23 -$300 $75,600 7/16/23 -$700 $74,900 7/25/23 -$400 $74,500 8/05/23 -$100 $74,400 8/15/23 -$500 $73,900 8/22/23 -$654 $73,246 9/09/23 +$1,977 $75,223

I’ve always had a very pleasant experience with Don Bohn Ford, i have purchased three Ford Escapes. The service department is why I continue to do business there. I am concerned about the changes being made with the new owners. I was asked to leave my vehicle for at least a week (could take longer) in order to fix my vehicle with no loaner. Even though the part is available. It is impossible for me to leave my only source of transportation for that amount of time in addition to having the expense of a rental. It is highly unlikely that will recommend this dealership let alone have my car serviced there.