2586 Range Park Dr
Denham Springs, LA 70726

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Sales: 225-590-8052

Used Cars: 225-442-3922

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of All Star Ford of Denham Springs

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They said that my vehicle wasn't getting a response to

Reviewed by abug12April 09, 2024

They said that my vehicle wasn't getting a response to the module and that my TIPM needed to be replaced, after they replaced this TIPM it still didn't work, however they charged me for it anyway. I asked them if that didn't work then could they just put my old one back since it was doing the same thing as before, they informed me they had threw it away and now it might be a PCM/ESM problem. They then opened a star case on it and was still unable to locate the issue. They wanted to charge me over 2 grand to check all the modules, saying that might not even find the issue. I denied that because at this point they were just throwing parts in it, went up there the next day to try and get vehicle and they said it was torn apart and that I would have to wait until Monday. They still tried to charge me for more parts and labor on a service I denied and laughed when I told her I didn't approve that, she finally had to get the service manager to review the call and they confirm I denied it. They had my vehicle for over a month, nothing resolved and spend over a thousand for absolutely nothing and I ended up having to take it to another dealership where they told me more than likely my vehicle was struck by lightning and to file a claim with my insurance.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking time to provide feedback on your experience. We acknowledge the frustrations that come with vehicle servicing and understand the significance of clear communication and transparent practices. Your comments have been noted and will be used to review and improve our processes. We're committed to delivering quality service and ensuring a more positive experience for all our clients. Please leave your preferred contact number if you would like to further discuss this matter. Sincerely, All Star Customer Care reviews@allstarautomotive.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Big mistake

Reviewed by Phil from Denham Springs LouisianaApril 15, 2021

Dropped my vehicle off for warranty repairs over 2 weeks ago. I’ve gotten nothing but excuses on why mar car still isn’t ready now they’re telling me they can’t find a part they ordered I’m a Uber driver this is costing me dearly now. If and when I get my car back I’ll never come back and I’ll definitely telling everyone I know not to go to Allstar Ford

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Phil, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience. Would you mind emailing your preferred contact information to me at reviews@allstarautomotive.com? I look forward to speaking with you. Best Regards, Customer Relations Manager reviews@allstarautomotive.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

TCM repair

Reviewed by Britt from Baton Rouge, LaApril 07, 2021

Took my 2014 Ford Focus in for trans. Repair. Took them 2 weeks just to get the car in to Diagnose the problem. They 2 more weeks pass and they finally text me and tell me that the part, a TCM is on back order and with no idea when they can get the part. I checked the internet, and they are everywhere for sale. Last time they get my card to do anything. Just goes to shop the bigger the company the worse costumer service is.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Britt, We take your feedback very seriously and would appreciate the opportunity to speak with you to address your review further. Can you please reach out to us at a time that is convenient for you? We hope to hear from you soon, Best Regards, Customer Relations Manager reviews@allstarautomotive.com

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About All Star Ford of Denham Springs

We are proud to be your local Ford dealer and meet your service new car sales and used car sales needs! We have all of the latest Ford trucks Ford cars Ford SUVs Crossovers and Hybrids from the best-selling F-150 and Super Duty trucks to our full car line including Fiesta Focus C-MAX Fusion Taurus and the world famous Mustang plus an SUV/Crossover to fit every need including the Escape Edge Flex Transit Connect Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles including the C-MAX Hybrid Fusion Hybrid C-MAX Fusion and Focus. We also have many used and certified pre-owned vehicles.

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