Ford and Lincoln
New Car Dealership in Baton Rouge, LA
Overall Rating
4.5/5
Read dealer reviews
Robinson Brothers Ford is the proud to be the largest volume Ford/Lincoln dealer in Louisiana. The Robinson Brothers family has been serving Baton Rouge and the surrounding communities for nearly 70 years and we are committed to being your Ford dealer. We are conveniently located at the intersection of Airline and Sherwood Forest/Siegen Lane, and we feature one of the largest selections of new Ford Cars, Trucks, SUVs and Crossovers and certified pre-owned vehicles in the Gulf South.
If you're looking for service for your new Ford or Lincoln, Robinson Brothers Ford Lincoln's trained mechanics can help keep your new car running like new. So give them a call!
Robinson Brothers Ford Lincoln Reviews
Overall Rating
4.5/5
14 out of 16 people recommended this dealer
Horrible Service Department
Reviewed by Donovan Guillory
in Baton Rouge, LA
July 31, 2020
UNACCEPTABLE Service Department, and there’s no way to rate “0” stars - or I would have. I reserve the term “unacceptable” for the most absurd of situations. That being said, the response (or lack thereof in this case) from the Service Department at Robinson Brothers’ falls nothing short. I attempted to call and schedule warranty work for our 2020 Expedition for three consecutive days with NO RESPONSE WHATSOEVER. I first called on Wednesday, 7/15/20. I was transferred to voicemail and left a message stating my needs and contact information. My next call was the following day to try again, as I had not yet received a call back. Yet again, I ended up leaving a voicemail with the same information. I called for the last time on Friday, 7/17/20. This time, I called the main line asking to speak with the Service Manager to escalate my situation. I spoke to a very polite representative and explained the lack of contact resulting from leaving voicemails. She was apologetic and offered to leave a written note with my contact information, as the Service Advisors were at lunch. I thought this would surely get someone’s attention and facilitate a response. NO! STILL NOTHING! Our sales experience was phenomenal, however, following this experience we will no longer do business with Robinson Brothers in any fashion. I called Hollingsworth Richards Ford and was scheduled for service immediately. We will be going to Hollingsworth or All Star from now on. I will make sure to spread the word of my experience...just plain UNACCEPTABLE.
F 150 Platinum
Reviewed by BRdoc
in Baton Rouge
March 11, 2017
Great buying experience. Anthony Biagas answered all of my questions and concerns by phone, email or text. I only went to the dealership after a price was agreed upon. This made it very easy for me. Matt Reed explained everything to me about the truck and was very knowledgeable. There was never any pressure. I would definitely deal with Robinson Brothers again!
Smooth transaction!
Reviewed by Fitcal
in Baton Rouge la
February 27, 2015
The whole process was great. My salesman Dustin White is one of the hardest working salesman I have ever seen. He was less worried about the sale and more concerned getting me in the car my wife really wanted!
