11455 Airline Highway
Baton Rouge, LA 70816

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Reviews of Robinson Brothers Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service department the worst

Reviewed by Mike from Gonzales LaApril 21, 2022

Schedule a recall repair for my F 150. The repair only takes about one hour to complete. When I arrived I was told they needed my truck all day. I can understand maybe three or at most four hours but all day as I was having to wait until it was repaired.Why schedule a time if they want you to leave it all day. After all they sold me a defective truck and is my time not as valuable as their time.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Brad is the only one in service that I had to deal

Reviewed by Ken Linehan from Louisville ky January 05, 2022

I was traveling from Louisiana to Louisville ky. My fuel pump went out i contacted a few dealers and was told it would be jan 31 or feb before they would even look at it. I called Robinson Brothers and BRAD got the car on Monday and had it fixed by Tuesday afternoon so i could get back home to my family. I recommend them to any one in baton Rouge. Thanks Brad for the great work.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Horrible Service Department

Reviewed by Donovan Guillory from Baton Rouge, LAJuly 31, 2020

UNACCEPTABLE Service Department, and there’s no way to rate “0” stars - or I would have. I reserve the term “unacceptable” for the most absurd of situations. That being said, the response (or lack thereof in this case) from the Service Department at Robinson Brothers’ falls nothing short. I attempted to call and schedule warranty work for our 2020 Expedition for three consecutive days with NO RESPONSE WHATSOEVER. I first called on Wednesday, 7/15/20. I was transferred to voicemail and left a message stating my needs and contact information. My next call was the following day to try again, as I had not yet received a call back. Yet again, I ended up leaving a voicemail with the same information. I called for the last time on Friday, 7/17/20. This time, I called the main line asking to speak with the Service Manager to escalate my situation. I spoke to a very polite representative and explained the lack of contact resulting from leaving voicemails. She was apologetic and offered to leave a written note with my contact information, as the Service Advisors were at lunch. I thought this would surely get someone’s attention and facilitate a response. NO! STILL NOTHING! Our sales experience was phenomenal, however, following this experience we will no longer do business with Robinson Brothers in any fashion. I called Hollingsworth Richards Ford and was scheduled for service immediately. We will be going to Hollingsworth or All Star from now on. I will make sure to spread the word of my experience...just plain UNACCEPTABLE.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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