100 Oxmoor Lane
Louisville, KY 40222

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Sales: 502-754-3964

Used Cars: 502-413-3075

Reviews of Oxmoor Ford

Overall Rating:

4.4 (out of 5)

81% recommend this dealer

397 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I bought a 24 Bronco and love it so far.

Reviewed by joeJune 20, 2024

I bought a 24 Bronco and love it so far. Everything went fine at the dealership, I hav bought about 10 cars from them including my wife.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your review, Joe! We're delighted to hear that you love your new 2024 Bronco and that everything went smoothly at the dealership. We appreciate your continued loyalty and look forward to serving you and your wife again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Very nice dealing with Jeremiah Brown.

Reviewed by tonniesjrJune 19, 2024

Very nice dealing with Jeremiah Brown. The '22 Navigator we traded for was in great shape and very clean. They even filled the gas tank prior to leaving the lot! Relatively easy experience. Only aggravation was during financing where they pulled my credit report 5 times in an effort to find good rates. We'd only discussed 2 banks rates! Aside from this, it was a good experience at Oxmoor Ford.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your review! We're glad to hear that Jeremiah provided a positive experience and that you found your 22 Navigator in great shape. We apologize for the multiple credit pulls during financing and appreciate your understanding. Overall, we're happy you had a good experience at Oxmoor Ford. Enjoy your new vehicle!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Took 4 days to diagnose engine failure in Edge.

Reviewed by JoejacobiJune 12, 2024

Took 4 days to diagnose engine failure in Edge. Dealer did nt seem to know f extended warranty until it was pointed out. Fortunately the warranty covered engine replacement and rental car. Dontae responded well by txt to communicate and was very helpful through the process. We appreciate his service to us. I have been aware of this type of engine problem and concerned Ford has not done more to alert the consumer. Makes me question buying another.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your feedback. We apologize for the delay in diagnosing your engine issue and the initial oversight regarding the extended warranty. We're glad Dontae was helpful and communicated well throughout the process. We understand your concerns about the engine problem and appreciate your input. Your experience is important to us, and we'll work to improve our service.

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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