809 S 5th St
Louisville, KY 40203

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Sales: 866-526-0181

Used Cars: 502-371-3220

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 6:00pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat Closed

Reviews of James Collins Ford

Overall Rating:

3.4 (out of 5)

77% recommend this dealer

65 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Should have been on star.

Reviewed by Ben from Louisville, KYMay 03, 2024

Should have been on star. This dealership has a truck for sale, and I was interested in purchasing it from them, but they will not negotiate the price. All the research I've done shows that the truck is overpriced according to KBB, CarGurus (blocked my email on this site as it shows the truck $4085 over market value), cars.com and every other website I have visited to review cars. They are unwilling to accept a reasonable offer, that is above market price but a more realistic price. I can only assume that they paid way too much for this vehicle at auction and are trying to recoup all the money they can out of it. I've been researching these trucks for several weeks as I plan on purchasing one soon, but after the attitude I've got from them, I certainly will not be buying from James Collins Ford. The person contacting me was a person named Mayur Reddyreddy, and it seems like an odd name, and probably not a real person. As they are not listed in the names of the salespeople. Even if they came back and offered me the vehicle at a reasonable price, I probably still would not purchase from them.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Best dealership I’ve ever dealt with.

Reviewed by rpayne259March 06, 2024

Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

They forgot to give me back my property, Living Trust

Reviewed by orgeg2316February 12, 2024

They forgot to give me back my property, Living Trust Probate Court document.. demanding equal

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About James Collins Ford

Louisville Ford Dealership Founded 1984. Full-service Ford Dealership staffed with FORD Certified professionals in our Sales Service Parts and Bodyshop. We carry the complete line of New Ford Vehicles. Offering no charge service loaners. New vehicle retail pricing is FORD Employee A/Z Plan less all currently applicable cash rebates and lease conquest incentives. Must provide A/Z Plan PIN at time of sale. Non-A/Z Price slightly higher. While every step is taken to assure correct vehicle information James Collins Ford is not responsible for errors. See sales department for complete details

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