809 S 5th St
Louisville, KY 40203
Sales: 866-526-0181
Used Cars: 502-371-3220
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | Closed |
See all dealerships near Louisville, KY that carry Ford
Overall Rating:
3.9 (out of 5)
77% recommend this dealer
69 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Due to surgery I could not drive A very polite
Due to surgery I could not drive A very polite courteous young man picked up my vehicle. When repairs were completed he delivered back to me. Very impressive. Thank you for such a service.
Maximum rating = 5
Can not say enough good things about this dealership.
Can not say enough good things about this dealership. I would have loved to meet Mr. Collins. If all the other employees I meet were that honest, forthcoming, thoughtful and just plain happy you know it had to start with him. We were there to buy a used Mecedes RV from them. Mayur Reddy took us for a test drive. While we were testing it, it was making an odd sound. Now this is the difference between James Collins Ford and the others, Mayur didn’t tell us “It’s nothing” and turn up the radio, as most salesmen would do. He turned down the radio, listened and said why don’t we drive it to the Mecedes dealership and see if it is anything. Mecedes did check it out and it was fine. Just needed tires.
Maximum rating = 5
My experience with this dealership was the manager was
My experience with this dealership was the manager was unprofessional , rude and a bad communicator. I tried doing a deal all the way from Alabama that’s how bad I wanted this car , but because of him and his bad customer service I will never deal with this dealership and don’t recommend that anyone else do . Car Dealers need to realize we work hard for our money and purchasing a vehicle should not be stressful.
Dealer Response
This gentleman wanted to purchase a used Certified Mustang GT, this went on back and forth for over a month, he was working directly with our general manager. Both sides finally agreed on a price, and then this gentleman wanted us to pay his wife a 'Bird Dog' fee for finding this vehicle online. That's when our general manager finally had enough. Some people just don't know when to stop pushing, or when enough is enough. It's unfortuate that situations like this happen, and it's very rare.
Maximum rating = 5
Louisville Ford Dealership Founded 1984. Full-service Ford Dealership staffed with FORD Certified professionals in our Sales Service Parts and Bodyshop. We carry the complete line of New Ford Vehicles. Offering no charge service loaners. New vehicle retail pricing is FORD Employee A/Z Plan less all currently applicable cash rebates and lease conquest incentives. Must provide A/Z Plan PIN at time of sale. Non-A/Z Price slightly higher. While every step is taken to assure correct vehicle information James Collins Ford is not responsible for errors. See sales department for complete details
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