8001 Burlington Pike
Florence, KY 41042

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Sales: 859-316-2471

Used Cars: 859-316-2470

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Airport Ford

Overall Rating:

4.2 (out of 5)

96% recommend this dealer

696 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

This is the second SUV I've bought from Jim Grefer.

Reviewed by Tammy Wilson April 03, 2024

This is the second SUV I've bought from Jim Grefer. Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! Thanks Jim!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

After a quick initial response, I never heard back.

Reviewed by bghedanFebruary 23, 2024

After a quick initial response, I never heard back. Purchased new vehicle from Paul Miller Ford in Lexington.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I could leave zero stars I would.

Reviewed by sskinner1986February 20, 2024

If I could leave zero stars I would. Took my 2020 Fusion in for the known cracked flex plate issue on January 18th. The first time they called me the gentleman tried to sell me on putting a new transmission in it at a cost to me of over $6000. When I told him that I knew it was just a cracked flex plate and it was a known issue with them he said well we always advise everyone to change the trans so it there are issues later. They give no communication, we called on several occasions and the person we talked to would say it hadn’t even been looked at then the manager would say well we are just waiting to get it in the shop. They had all the necessary parts to complete the repair just kept saying they couldn’t get it in. Why make appointments if you can’t service the cars. Fast forward to when I went to pick it up 35 days later, I went in to get it I stood at the counter for 5 minutes in front of someone only for him to say go to him if you need help very rudely. This place has horrible customer service if you need you car quickly or need a car stay away. They wouldn’t even listen to ford when they asked them to put in for a rental. Terrible experience!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Airport Ford

Welcome to Airport Ford. We have been family owned and operated for over 75 years! We have a wide range of including the Ford Fusion Focus Escape F-150 Edge Explorer Mustang and more! We also have a wide variety of quality Used Vehicles! Apart from our Sales Department we also have a full Service Department Parts Department and Body Shop that can take care of any of your service and maintenance needs! We pride ourselves in being a customer-friendly dealership providing a no-pressure shopping environment for all of your automotive needs. We look forward to seeing you soon at Airport Ford!

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