576 Hudson St
Columbia, KY 42728

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Sales: 270-384-3016

Used Cars: 270-974-4025

Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 2:00pm

Service Department

Sun Closed
Mon 7:30am – 4:30pm
Tue 7:30am – 4:30pm
Wed 7:30am – 4:30pm
Thu 7:30am – 4:30pm
Fri 7:30am – 4:30pm
Sat 7:30am – 12:00pm

Reviews of Don Franklin Ford Columbia

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service Department is just not good.

Reviewed by Very Disappointed April 16, 2024

Service Department is just not good. In my experience, they will do only the minimum. Tell you something is checked but not check it. The customer must specifically ask for recall work or service bulletin work as the Service Department will not check to see if there as outstanding issues for your vehicle that you bought from them. You must verify on the work order what has been done as the Service writers don't actually check anything. And, never make an appointment close to lunchtime as all the techs be out and you have to wait to find out if something was actually done. Just a total I don't care attitude with zero evidence they want to get any better.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience buying our new car!

Reviewed by Bonita Burke from New Albany, INSeptember 28, 2022

We saw this car and contacted Caleb Smith to show it to us. He had everything ready and answered all our questions. The deal went very smooth and without any trouble. Our salesman , Caleb Smith was pleasant, respectful and well informed. I would highly recommend the dealership and Caleb Smith.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

We bought a SUV for our son. It had been in a wreck but...

Reviewed by KentuckybrokerDecember 09, 2020

We bought a SUV for our son. It had been in a wreck but the salesman assured us it had been completely redone and was in great shape. Less than two years later, the paint on the hood began to peel and now there is rust showing through. We took it to a local company to get an estimate to fix but the work this dealership had done was so bad, it now costs more to fix than what the vehicle is worth. Do not buy any vehicles that they have worked on, their repair shop does horribly shoddy work.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Don Franklin Ford Columbia

Don Franklin a Ford dealer in Columbia Kentucky offers new Ford Cars Trucks SUVs and Crossovers online at www.donfranklinauto.com. Find your dream car from our Ford showroom of cars trucks SUVs and Crossovers or search our new Ford inventory to see what is on our lot get new car pricing and free Ford price quotes. View our used car inventory including our Certified pre-owned Ford vehicles.

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