Ford
New Car Dealership in Columbia, KY
Overall Rating
4.6/5
Read dealer reviews
Don Franklin, a Ford dealer in Columbia, Kentucky offers new Ford Cars, Trucks, SUVs and Crossovers online at www.donfranklinauto.com. Find your dream car from our Ford showroom of cars, trucks, SUVs and Crossovers or search our new Ford inventory to see what is on our lot, get new car pricing and free Ford price quotes. View our used car inventory, including our Certified pre-owned Ford vehicles.
Our certified mechanics know how to keep your new Ford fine tuned and safe. So if you are in Columbia or the surrounding area, check out Don Franklin Ford Columbia!
Don Franklin Ford Columbia Reviews
Overall Rating
4.6/5
61 out of 65 people recommended this dealer
Overall Facilities:
3.7/5
new truck purchase and service
Reviewed by Jack Hann
in Bagdad,KY.
December 19, 2018
I took a chance and drove 2.5 hours to purchase a new truck and I am glad I did! my salesperson (Ross Schambon) was extremely helpful and gave me a great deal on my trade in. He helped me get the payment I needed and the truck I wanted, can't ask for more than that. I had such a great experience with my purchase that when I put a new bumper on I traveled there to get it done. Ross was right there to make sure it was done properly and I was treated fairly. The service dept. went above and beyond the call of duty to make sure I was satisfied. I would definitely recommend Ross and Don Franklin to everyone.
Incompetent Mechanics
Reviewed by Seriously Disgruntled
in Campbellsville
October 10, 2018
Country dealership has no competition so why give acceptable service? Forty-five minutes each way to dealership, hour late starting after appointment, charged for service BUT PROBLEM REMAINS SAME AS BEFORE. Never use "technician" Cody Taylor - not qualified.
Horrible Experience
Reviewed by Nick
in West Virginia
August 23, 2018
Found a truck online that we loved, contacted the dealership and worked out the deal over the phone. The dealership offered to deliver the truck within 2 hours of us since they would have a driver in the area. We gladly accepted to have the truck delivered. Upon arriving to look at the truck, we noticed the windshield was cracked, up to this point we had not been told of any damage. The delivery driver stated that he did not notice the crack when he had test drove it himself a few days before, and thought it may of happened during the transport. We were told to contact the dealership about the issue. We got back in contact with the salesman we had been dealing with and was told that they did not see any cracks upon their final inspection and would check on what could be done. Since the damage occurred while the vehicle was still theirs, we assumed they would do the right thing and fix the issue. In the mean time, we call to add the truck to our insurance policy, come to find out the truck has had a previous insurance claim of $16,000+ worth of damage in 2015. Once again, we were told the truck had never had any accidents or issues. After contacting the salesman again, we were told that the Car-fax on the vehicle was clean. We all know the Car-fax are always correct, right?! Days later we were told that the dealership is not going to do anything to fix the windshield, we were told "...unable to do anything about the windshield and it can be turned into the insurance company and that they will have it fixed without it affecting your insurance rates." Needless to say, we are very displeased with the experience. I would not recommend this dealership to anyone!
