2687 Highway 227
Carrollton, KY 41008

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Reviews of Marshall Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible Experience

Reviewed by Customer from Aurora, INOctober 25, 2023

Pay attention to the other low reviews! I wish we would have. We bought a 2020 F-350 on August 17th. Even though they knew we were driving over 1.5 hours to get there, the truck was not cleaned or gone over. There were receipts and parts still in the truck from when someone drove it last. We drove it for less than 6 days and then had to have it towed due to it not starting. I tried to work with them on getting the repairs covered and they only ended up paying for half of the first needed repairs. And the only reason they did that is because the salesperson told us some of the parts were new and they were not. Needless to say, it's October 25th and the truck is still in the shop due to not starting. Turns out it's something with the fuel system which we were told was all replaced as well. Luckily we went to a different dealer and bought an extended warranty through them that's covering the $3,500+ repair bill. Owned the truck for just over 2 months and I have been able to drive it for less than 6 days! Sales tried to help my situation, but from the sounds of it, management only cares about their bottom line and not about their customers and the care they give them. I 100% will NEVER buy another car from them and would NEVER recommend anyone else do so.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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